About this role
(Based at Activewear - Nawala)
The Activewear Value Stream delivers high-performance sportswear and athleisure solutions designed for technical functionality, durability and everyday versatility— serving sports, lifestyle and performance segments. With a strong focus on innovation, MAS is advancing wearable technology that tracks fitness and workout analytics while blending advanced sportswear with fashion and aesthetic appeal. Operating across Sri Lanka, Jordan and Indonesia, and with development centres in Sri Lanka and Canada, Activewear serves a global customer base that includes Nike, Lululemon, Patagonia and Gymshark.
The Activewear product range offers diverse solutions such as Knit, Fleece, Tees, Woven, Sweaters, Engineered Knit. As a unified platform, the Activewear Value Stream combines global scale, speed and technical expertise, positioning MAS as a trusted partner for innovative, performance and lifestyle apparel.
Empower transformation by becoming a driving force of change at MAS. We are on the lookout for a dedicated individual to support the effective adoption and sustained use of Meta CI workflows within their assigned functional areas following go live. They bring strong business-process knowledge and hands-on Workflow & SAP transaction experience to support end users, reinforce new ways of working, identify adoption and operational challenges, and enable ongoing user readiness, knowledge transfer, and process stabilization.
KEY RESPONSIBILITIES
- Support end users in adopting the new SAP processes, workflows, integrations, and ways of working within their functional area.
- Reinforce correct use of the system and ensure users follow the agreed business processes and standard operating procedures.
- Act as the first point of support for users by addressing common process and system queries and escalating unresolved issues to SMEs.
- Identify and report recurring user issues, process gaps, usability concerns, and adoption barriers observed during day-to-day operations.
- Support post-go-live stabilization by validating that business processes and workflows are operating effectively in the live environment.
- Provide ongoing coaching, demonstrations, refresher sessions, and knowledge sharing to strengthen user confidence and capability.
- Gather user feedback and adoption insights and communicate improvement opportunities to SMEs, Solution Architects, and the project/support team.
- Champion the new ways of working within the functional area and encourage sustained adoption and effective use of the solution.
KNOWLEDGE AND SKILLS
- Degree in Information Technology.
- 1 to 2 years of relevant experience.
- Experience in Merchandising or Marketing will be considered as an added advantage.
- Knowledge on SAP and cloud-based systems.