About this role
The Lead Sales Operations Specialist will partner closely with Process Technologies (PT) Commercial and Catalyst Technologies (CT) Sales Leadership to improve commercial performance, sales effectiveness and profitable growth. The role will support and coordinate defined sales-operations workstreams across pipeline management, forecasting, CRM, reporting, performance management and sales enablement, while providing day-to-day guidance and support to Sales Operations Specialists.
Working across Sales, Finance, Commercial Excellence, Marketing, IT and other functions, the role will translate business needs into disciplined processes, high-quality data and actionable insights that support better commercial decisions. The role will also provide tactical and strategic support to Regional General Managers (RGMs), helping assess sales sufficiency, identify growth gaps and align regional commercial priorities and actions.
Key Responsibilities
- Sales Operations & Process Excellence - Support defined sales processes and operating cadences; coordinate execution, action closure and continuous improvement.
- Sales Analytics, Reporting & Insights - Support recurring reporting and advanced analysis; convert performance data into clear recommendations for Sales Leadership.
- CRM & Sales Tools - Support CRM governance, adoption, data quality, testing and deployment of enhancements across assigned teams or regions.
- Pipeline, Forecasting & Performance Management - Support and coordinate forecasting cycles, assess pipeline quality and sufficiency, and surface risks, gaps and recovery actions.
- Sales Enablement & Commercial Support - Support deployment of sales tools, methods and training; provide structured support to commercial leaders and sellers.
- Workstream Leadership & Stakeholder Management - Support and coordinate cross-functional workstreams, mentor specialists and ensure timely, high-quality delivery without requiring formal people-management authority.
- Strategic Support to Regional General Managers - Provide tactical and strategic decision support to RGMs, strengthening sales sufficiency, regional growth planning and execution follow-through.
YOU MUST HAVE
- Bachelor’s degree in Business, Marketing, Engineering, Finance, Analytics or a related field.
- 7+ years of relevant experience in Sales Operations, Commercial Excellence, Sales Support, Business Analytics or a related role, including experience supporting or coordinating projects or workstreams.
- Strong understanding of sales processes, pipeline management, forecasting, CRM systems, sales reporting and performance management, preferably in a B2B or industrial technology environment.
- Advanced analytical and data-management skills, with the ability to work with complex datasets and translate analysis into decisions, recommendations and actions.
- Hands-on experience with Salesforce or another enterprise CRM, together with sales-reporting, business-intelligence or data-visualization tools.
- Demonstrated ability to coordinate cross-functional stakeholders, manage multiple priorities and deliver high-quality outputs in a matrixed environment.
- Strong written, verbal and presentation skills, with the confidence to provide constructive input and communicate with Sales Leadership.
WE VALUE
- Global mindset and cultural awareness, with the ability to work effectively across geographies, cultures and diverse teams in a fast-paced, highly matrixed environment.
- Strong Commercial/Sales Excellence and transformation experience, with a focus on sales operations, process improvement, change management and continuous improvement.
- Exceptional communication, interpersonal, presentation and influencing skills, with the ability to engage senior and executive stakeholders, build alignment and drive results without direct authority.
- Inclusive and empowering leadership, with the ability to motivate, develop and inspire teams while effectively managing complex organizational environments.
- Strong understanding of business drivers and value creation, ideally supported by an MBA and/or experience with methodologies such as Six Sigma, process mapping, value-stream mapping and Lean.