About this role
JOB DESCRIPTION
ROLE: Personal Banker - Outbound
GRADE: M2 - Deputy Manager
LOCATION:
JOB DESCRIPTION
• Responsible for NTB acquisition of customers. • Responsible for successfully contacting 20 customers per day. • Responsible for meeting 4 customers/ prospects per day. • Responsible for upgrading customers from a lower product category to higher product category • Responsible for cross-selling of various products like TD, SIP, MF, Insurance, Gold, Demat, Asset, Gift Card etc. @ minimum 2 per day. • Identifies the training needs and puts the capability building plan in place • Gathers the gather market information / competition trends to facilitate product developments / Improvements by HO Product Team. • Monitors the services standards/TAT and fixes the gaps, if any, by taking up with H.O • Responsible for the quality of the accounts and compliance issues • Ensures all customer queries/complaints, if any, are responded within the defined TAT • Ensures that the branches / channels are adhered to all processes & guidelines • Responsible for the channel / team’s productivity • Should have the business acumen to spot the opportunities and make a business case to penetrate the market by preparing catchment specific strategy • Ability to engage with various channels across Consumer Bank and leave a positive impact in every interaction • Must be an effective communicator. Need to have good articulation skills • Blend of Service and Sales orientation • Min. 1 Year of Relevant Experience. • Should possess good analytical & presentation skills.
PERSONALITY TRAITS & REQUIRED SKILLS:
QUALIFICATION:
• Graduation – Compulsory • MBA / PG - Preferred
• Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics. • Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance. • Source high-value CASA customers and build comprehensive family banking relationships. • Acquire new-to-bank customers through personal efforts and acquisition channels. • Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day. • Upgrade customers from lower product categories to premium offerings. • Deliver excellent customer service and maintain long-term relationships.