About this role
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
If you are a Technical Support Engineer professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will provide technical support for customers and internal stakeholders, helping ensure the successful deployment, operation, and maintenance of software and system solutions. You will troubleshoot complex technical issues, collaborate across teams, and contribute to delivering reliable, innovative solutions that support our customers' operational success. This position offers the opportunity to work with a diverse range of technologies, including networking, databases, scripting, and industrial automation systems, while developing your expertise in a collaborative and inclusive environment.
In This Role, Your Responsibilities Will Be:
- Provide technical support for software, network, and database-related issues.
- Troubleshoot and resolve customer-reported incidents while ensuring a high level of service.
- Create SQL queries and scripts to support diagnostics, automation, and system performance.
- Collaborate with internal teams and customers to deliver effective technical solutions.
- Maintain technical documentation and contribute to continuous improvement efforts.
Who You Are
You identify and seize new opportunities. You identify and create the processes necessary to get work done. You build and deliver solutions that meet customer expectations.
For This Role, You Will Need
- Knowledge of networking concepts and experience configuring firewalls, routers, NAT, and network routing environments.
- Ability to create, execute, and troubleshoot SQL statements.
- Experience with scripting technologies such as Shell scripting, Windows Batch, JavaScript, or Python.
- Intermediate English communication skills, both written and verbal.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to manage multiple priorities and collaborate effectively in a team environment.
- Commitment to delivering high-quality technical support and customer-focused solutions.
Preferred Qualifications That Set You Apart
- Experience working with SCADA systems.
- Knowledge of database administration and maintenance, including Microsoft SQL Server, Cassandra, or PostgreSQL.
- Familiarity with industrial communication protocols such as OPC, Modbus, or similar technologies.
- Experience working with REST APIs and system integrations.
- Exposure to industrial automation, process control, or operational technology environments.
- Interest in continuous learning and expanding technical expertise across multiple technologies.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.