Customer Service Representative @ Emerson Career Site

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

In This Role, Your Responsibilities Will Be:

• Serve as a key point of contact for customers and Sellers in Israel, maintaining professional and timely communication by phone and in writing.
• Manage customer inquiries and requests, ensuring effective follow-up and positive customer experience.
• Manage and maintain customer portals, ensuring information and transactions are handled accurately and on time.
• Own the end-to-end customer order process from preparing and managing quotations through order entry, follow-up, delivery coordination, and completion.
• Monitor open quotations and orders, proactively identifying issues, delays, or missing information and driving them toward resolution.
• Collaborate closely with internal stakeholders such as Sales, Operations, Supply Chain, Logistics, Finance, and other relevant teams to meet customer requirements.
• Coordinate across functions to resolve customer-related issues and ensure commitments are communicated clearly.
• Maintain accurate customer and order information in relevant systems and follow established business processes.
• Contribute to continuous improvement by identifying opportunities to simplify processes and improve the customer experience.

Who You Are

• You are a dynamic, proactive professional with a strong sense of ownership and accountability.
• You enjoy working in a multinational environment, collaborating with key stakeholders also remotely.
• You are customer-focused and enjoy building effective relationships with both customers and internal stakeholders.
• You take responsibility for issues from identification through resolution rather than simply passing them to another team.
• You are comfortable managing multiple priorities in a fast-paced environment.
• You communicate clearly and professionally, including when handling complex or time-sensitive customer situations.
• You are collaborative and confident working across different functions and teams.
• You have strong attention to detail while keeping sight of the overall customer experience.

For This Role, You Will Need

• Excellent English and Hebrew communication skills, both written and spoken.
• Strong verbal and written communication skills with the confidence to interact directly with customers.
• Experience in customer service, order management, sales support, customer operations, or a similar customer-facing environment.
• Good organizational and prioritization skills, with the ability to manage several customer requests and orders simultaneously.
• Strong problem-solving skills and a proactive approach to following issues through to resolution.
• Ability to collaborate successfully with multiple internal stakeholders and work effectively in a cross-functional environment.

Preferred Qualifications

• University degree.
• Previous experience working in an international or multinational customer service environment.
• Experience with ERP/CRM systems.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.