About this role
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
A. Marketing & Communications
- Plan and deliver integrated marketing and communications campaigns aligned with PNZ commercial objectives and DP World brand guidelines.
- Develop and manage content across social media, email, websites and marketing collateral, ensuring consistent messaging and brand standards.
- Manage digital marketing across paid media, SEO, websites and landing pages, including CMS updates, user experience improvements, A/B testing and conversion optimisation.
- Execute lead generation and nurturing programmes using CRM segmentation, marketing automation, personalised journeys and effective handover to Sales.
- Conduct market, customer and competitor research to identify trends, priority segments and growth opportunities.
- Plan and deliver exhibitions, roadshows, sponsorships and customer events in collaboration with Sales, Business Development and other stakeholders.
- Manage agencies and vendors to ensure quality deliverables are completed on time, within budget and in line with brand standards.
- Monitor and report campaign performance, using insights to improve marketing effectiveness, conversions and return on investment.
B. Customer Experience
- Support CX initiatives, including Voice of Customer programmes, dashboard reporting and the analysis of customer feedback and benchmark data to identify improvement opportunities.
- Support customer journey improvements, engagement and loyalty initiatives by coordinating actions across relevant teams and promoting a customer centric culture.
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