About this role
Job Summary
Reporting to the PitManager of Table Games, the Table Games Supervisor leads the table games dealerteams in order to create continuous improvement in the employee experience andservice for our guests. The Table Games Supervisor also helps to protect gameintegrity and compliance with internal controls and Maryland LotteryGaming Control Commission regulations.
Essential Job Functions including the following but other dutiesmay be assigned:
- Leads and supports table games dealers in order to create legendary customer service.
- Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
- Leads the table games dealer team in a way that creates continuous improvements in the employee experience.
- Ensures operational and game integrity.
- Tracks guest play and relays all pertinent information to immediate Supervisor
- Settles minor disputes in a professional and timely manner
- Handles guest concerns quickly and efficiently
- Executes changes in table games limits to meet the customer demand and needs of the business
- Informs Pit Manager and Surveillance team of unnatural or irregular play
- Maintains bank floats
- Reports significant cash and cheque transactions
- Verifies issuance of credit after all necessary signatures are confirmed
- Verbally informs Pit Manager of disputes on game
- Knows and abides by Maryland Lottery Gaming Control Commission regulations, internal controls and company policies and procedures
- Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
Qualifications
- High school diploma or GED is required
- Must have a minimum 5 years experience in table games, preferably in a supervisor’s role.
- Excellent employee and customer service skills are essential
- Must be able to get along with co-workers and work as a team
- Must present a well-groomed appearance
- Well-developed interpersonal skills
- Must enjoy entertaining and communicating with the public
- Excellent math skills and the ability to multi-task
- Must have a professional appearance and be team player.
Physical, Mental and Environmental Demands
- Must be able to work independently
- Must be able to sit, stand or walk for long periods of time (4 hours)
- Must be able to respond calmly and make rational decisions when handling employee conflicts
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
- Respond to visual and aural cues
- Must have the manual dexterity to operate a computer and other necessary office equipment
- Must be able to tolerate areas containing dust, loud noises and bright lights
- Must be able to work varied shifts, weekends and holidays as needed
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
- Ability to speak distinctly and persuasively
- Must be able to read, write, speak, and understand English