About this role
DescriptionThe Service Delivery Manager is responsible for leading IT service delivery operations, maintaining strong customer relationships, ensuring high customer satisfaction, and overseeing service desk operations. Responsibilities include managing supervisors and support staff, service level attainment, incident and request management, SLA reporting, vendor management, endpoint management, software licensing, IT asset management, compliance, budgeting, disaster recovery participation, continuous process improvement, and team development. The role partners across IT to deliver high-quality support and drive operational excellence while leveraging ITIL best practices.
- Skillsit service mgmt, ITIL, service management, end user support, microsoft, vendor management, change management, ITIL certification, disaster recovery planning, ATM infrastructure Support, asset management software, budget management, financial servicesAdditional Skills & QualificationsITIL Certification (or willingness to obtain)Disaster Recovery / Business Continuity PlanningATM Infrastructure Support ExperienceAsset Management & Software LicensingBudget ManagementFinancial Services ExperienceJob Type & LocationThis is a Permanent position based out of San Diego, CA.
- Pay and BenefitsThe pay range for this position is $118900.00 - $153900.00/yr.
- Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.401(k) with 3% company match plus additional employer contribution.
- Medical, dental, and vision coverage with PPO and HMO options through major carriers.
- PTO and paid holidays.
- Tuition reimbursement up to $5,250 annually for eligible employees.
- Degree completion bonuses up to $1,500 for a Bachelor's and $3,000 for a Master's.
- Company-paid life insurance and long-term disability coverage.
- Wellness reimbursement up to $200 per year.
- Employee referral bonus program up to $1,000.
Strong local brand and stability as one of San Diego's largest credit unions. (Good recruiting talking point.)
Opportunity to join during a period of infrastructure modernization and growth, with exposure to cloud, networking, systems, and enterprise technology initiatives.
- Job Type & LocationThis is a Permanent position based out of San Diego, CA.
- Application DeadlineThis position is anticipated to close on Nov 12, 2026.
- Workplace TypeThis is a fully onsite position in San Diego,CA.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities.
- TEKsystems and TEKsystems Global Services are Allegis Group companies.
- Learn more at TEKsystems.com.
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
- An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.