About this role
It's more than a job
As a Contract Logistics Distribution Team Leader, you will support the Supervisor in coordinating daily distribution activities, managing customer escalations and maintaining strong service performance. This is a hands-on role for someone who takes ownership, communicates confidently with customers and carriers, and enjoys solving operational problems in a fast-paced environment
Responsibilities
- Coordinate distribution activities and work closely with warehouse teams to ensure accurate, timely and efficient handovers.
- Act as a key point of contact for operational escalations, customer complaints and service disputes, taking ownership through to resolution.
- Communicate directly with customers to understand issues, manage expectations and provide timely, practical solutions.
- Build and maintain strong working relationships with internal stakeholders, carriers, suppliers and other service partners.
- Oversee claims processes, investigate discrepancies and delivery issues, and coordinate appropriate follow-up actions.
- Monitor operational performance, analyse data and prepare accurate, timely reports on key performance indicators, service levels and productivity.
- Support cost management, productivity, customer service and profitability targets through effective coordination and issue resolution.
- Identify recurring issues and process gaps, conduct root cause analysis and implement continuous improvement initiatives.
- Support change management activities and new operational initiatives, ensuring process changes are communicated and implemented effectively.
- Work collaboratively with the Supervisor and wider team to manage competing priorities, particularly during seasonal peaks and periods of increased volume.
- Maintain strong attention to detail across operational processes, documentation, claims and customer communications.
- Promote a safe working environment and ensure adherence to standard operating procedures and relevant compliance requirements.
- Support customer onboarding, retention and operational excellence initiatives as required.
- Travel occasionally between Sydney and Melbourne to support collaboration and operational alignment.
Requirements
- 2–4 years of experience in transport, distribution, logistics or supply chain operations.
- Previous exposure to customer service issues, delivery escalations, claims or dispute resolution.
- Experience coordinating with carriers, suppliers, warehouse teams or other operational stakeholders.
- Ability to analyse operational data, monitor KPIs and prepare accurate reports.
- Strong communication skills, including confidence handling direct customer conversations.
- Good organisational skills, attention to detail and the ability to manage competing priorities under pressure.
- Familiarity with Microsoft Outlook and general reporting tools.
- Exposure to continuous improvement, root cause analysis or change management is advantageous.
- Previous formal team leadership experience is desirable but not essential.
Who we are
Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.
At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics.
Make your mark with us today!