About this role
Salary: £55,000 - 65,000 per year
Requirements
- Were looking for someone with experience as a Product Owner, Salesforce Business Analyst, CRM Product Manager, or in a comparable product delivery role.
- Practical experience defining and delivering changes within Salesforce or a similarly complex CRM platform.
- Strong discovery, requirements-gathering, process-mapping, and detailed scoping skills.
- Experience writing user stories, functional requirements, and clear acceptance criteria.
- A track record of driving projects or product improvements through the full delivery lifecycle.
- Strong stakeholder management skills, including facilitating discussions, managing competing priorities, and constructively challenging requests.
- Understanding of agile delivery, backlog management, testing, release planning, and change adoption.
- Clear written and verbal communication skills, including the ability to make complex topics understandable.
- Desirable: Salesforce Administrator, Business Analyst, or Platform App Builder certification.
- Desirable: Experience with Salesforce Sales Cloud and/or Service Cloud.
- Desirable: Awareness of Salesforce data models, automation, integrations, security, and reporting.
- Desirable: Experience in a multi-disciplinary CRM or technology team.
- Desirable: Experience defining success measures and using insight to evaluate product outcomes.
- Applicants must already have the permanent and unrestricted right to work in the UK; we cannot offer visa sponsorship.
Responsibilities
- Own our Salesforce product roadmap and prioritised delivery backlog, aligning them with CRM and wider business priorities.
- Lead discovery and scoping for product changes, documenting problems, user needs, process impacts, data requirements, dependencies, risks, and success measures.
- Create clear user stories, functional requirements, acceptance criteria, and supporting process documentation.
- Coordinate Salesforce projects and improvements from discovery and planning through build, testing, release, and adoption.
- Manage product governance, including prioritisation, scope control, release readiness, and transparent stakeholder communication.
- Measure delivered outcomes and use feedback and operational insight to identify further improvements.
- Balance strategic goals, operational needs, technical health, and delivery capacity when setting product priorities.
- Facilitate discovery workshops, map current and future processes, assess impacts, explore solution options with technical colleagues, and challenge unclear or low-value requests.
- Coordinate Salesforce administrators, developers, project colleagues, subject matter experts, and business owners; keep scope, decisions, dependencies, risks, and actions visible.
- Support backlog refinement, delivery planning, demonstrations, release preparation, testing, and business-owner readiness.
- Communicate progress and escalate decisions or blockers when needed.
- Partner with stakeholders on change impact, communications, training, and adoption; gather post-release feedback and assess outcomes.
- Maintain clear product, process, and decision documentation, using user feedback, operational insight, and product data to guide continuous improvement.
Technologies
- Cloud
- CRM
- Support
- Product Manager
- Product Owner
- Salesforce
- Security
- AI
- LESS
More
Were hiring a Salesforce Product Owner for our Technical CRM team, based in Sheffield City Centre, with hybrid working of approximately three days per week in the office. The salary is £55,000–£65,000. This hands-on role combines product planning, detailed analysis, delivery coordination, and stakeholder leadership, with the opportunity to shape a business-critical platform and work closely with our CRM administration, development, and delivery colleagues. At UniHomes, were transforming the UK student rental experience through our student accommodation advertising platform and utility management service.
Since launching in 2015, weve grown to operate in more than 60 cities, partner with over 1,000 agents and operators, and build a team of more than 140 people. Were backed by Macquarie Capital and LDC, and our recognition includes Great Place to Work certification. Our Sheffield office offers complimentary breakfast, drinks and snacks, and facilities including a pool table. Our employee offer includes holidays and service days, a voluntary day, enhanced pension and healthcare schemes, an Employee Assistance Programme, sick pay, enhanced parental pay, career development, staff discounts, mental health and financial support, and company social events.
Were an accredited Living Wage employer and are committed to an inclusive, diverse workplace and an accessible recruitment process. We value leading the way, working together, putting customers first, keeping it simple, rising above challenges, and making it happen.
last updated 44 week of 2026