About this role
Salary: £? - ? per year
Requirements
- Previous customer-facing experience, ideally in technical support or a service desk.
- Enthusiasm for IT and willingness to develop technical skills.
- Clear communication and a helpful approach to supporting colleagues and customers.
- Strong attention to detail and a methodical approach to problem-solving.
- Ability to follow procedures and learn unfamiliar systems and applications.
- Proactive, adaptable approach, reliable attendance and excellent timekeeping.
- An IT qualification or relevant personal projects would be useful; interest in technology and willingness to learn are also welcome.
- Successful candidates must complete BPSS screening before starting.
Responsibilities
- Monitor servers, systems and operational alerts, identify issues and respond in line with agreed procedures.
- Log, prioritise and update incidents using service management tools.
- Support technical investigations and escalate complex issues to specialist teams.
- Provide clear progress updates and maintain accurate incident records.
- Assist with software rebuilds, configuration and deployment following system failures.
- Update knowledge articles, support documentation and operational reports.
- Support the Senior Operations Engineer with daily activities and incident coordination.
- Review incidents and suggest practical improvements to service quality.
Technologies
- Support
More
We are recruiting an Operations Centre Analyst for a leading UK technology and defence organisations Service Management team. This opportunity is suited to an IT graduate, junior service desk professional or technically minded customer-service specialist looking to develop a career in IT operations, with support and guidance from an established operational team. The role is fully on-site in Havant, Hampshire, Monday to Friday, 07:00–15:00, with occasional shift coverage as required. The rate is £20.00 per hour, inside IR35, on an initial six-month contract with possible extension. The interview process has two stages: Microsoft Teams followed by an on-site interview.
last updated 44 week of 2026