About this role
Salary: £45,000 - 50,000 per year
Requirements
- Experienced 3rd Line Engineer, ideally with a Managed Service Provider background
- Strong knowledge of Microsoft 365 and Azure, including Entra ID, Intune, Exchange Online and cloud infrastructure
- Windows Server and Active Directory administration, troubleshooting and infrastructure management experience
- Experience with VMware and/or Hyper-V
- Networking and security knowledge, including DNS, DHCP, VPNs, firewalls and network troubleshooting
- Backup and disaster recovery experience, such as with Veeam
- Experience delivering projects, including infrastructure changes, migrations and technical improvements
- Experience with PowerShell, Microsoft Copilot, automation or AI technologies is an advantage
Responsibilities
- Provide 3rd Line technical support and resolve complex infrastructure, networking and cloud-related issues
- Take ownership of technical projects, including migrations, infrastructure upgrades and cloud deployments
- Support and manage Microsoft 365, Azure and hybrid cloud environments
- Work with virtualisation technologies, networking, firewalls and cyber security solutions
- Act as an escalation point for 1st and 2nd Line Engineers, offering technical guidance and mentoring
- Identify opportunities to improve client environments through automation, AI and new technologies
Technologies
- AI
- Active Directory
- Azure
- Cloud
- Copilot
- Hyper-V
- Support
- Microsoft 365
- Network
- PowerShell
- Security
- VMware
- Veeam
- Windows
- Office 365
More
We are a well-established, growing Managed Service Provider in the North East, based in South Tyneside, with a strong reputation for delivering high-quality IT services and excellent staff retention. We invest in our people, embrace new technologies and offer the opportunity to work across a varied client base on modern technologies and technical projects. The role focuses on Microsoft technologies, cloud solutions, cyber security and automation, in a supportive, collaborative environment where ideas and technical expertise are valued. Salary is competitive, depending on experience. Benefits include private healthcare, dental and optical cover, a pension, funded training and industry certifications, and regular company events.
last updated 44 week of 2026