About this role
Salary: £40,000 - 70,000 per year
Requirements
- We are seeking demonstrable experience designing and implementing Amazon Connect solutions in complex environments.
- Our ideal candidate has a deep understanding of the broader AWS ecosystem and services that support and integrate with Amazon Connect.
- We require proven CCaaS and contact-centre architecture experience, covering multichannel customer interaction.
- Candidates should have a solid understanding of contact-centre routing, telephony, IVR and customer interaction technologies, and how they work together in an integrated landscape.
- Candidates should have experience integrating contact-centre platforms with enterprise systems such as CRM, reporting and operational tools.
- We value experience in complex, multiplatform contact-centre environments with multiple technologies and customer-specific configurations.
- Candidates should have strong architecture documentation skills and be able to produce clear, structured and reusable artefacts.
- We are looking for excellent stakeholder communication skills, including the ability to engage, influence and build consensus across technical and business teams.
- Exposure to dialler technologies and their role in outbound contact strategies is beneficial.
- Experience with Workforce Management and Workforce Optimisation tools in a contact-centre context is beneficial.
- Familiarity with CRM platforms and reporting technologies used to support customer experience and operational performance is beneficial.
- Experience working on large-scale transformation programmes in customer experience or contact-centre domains is beneficial.
- Candidates should be able to challenge and refine partner and vendor technical designs while maintaining collaborative relationships.
Responsibilities
- We provide specialist architecture expertise across Amazon Connect and associated AWS services, acting as the primary subject matter expert for cloud-based solutions.
- We design scalable, resilient and secure cloud architectures that support future growth and evolving customer experience requirements.
- We assess existing configurations and translate business and technical requirements into clear, future-state architecture designs.
- We develop end-to-end architecture for integrating Amazon Connect with enterprise technologies, including CRM, reporting and workforce optimisation platforms.
- We provide architectural input across telephony, routing, dialler and workforce optimisation capabilities to support cohesive and efficient customer interaction flows.
- We review and constructively challenge technical designs from implementation and technology partners to ensure alignment with agreed architecture principles and standards.
- We collaborate with customer experience stakeholders, Business Analysts, infrastructure teams and security architects to align solutions with strategic objectives and technical constraints.
- We ensure proposed solutions meet security, performance, resilience and operational standards, including organisational policies and best practices.
- We support architecture assurance throughout implementation by providing guidance, documentation and oversight to help ensure solutions are delivered as designed.
- We produce clear, comprehensive architecture documentation and communicate complex technical concepts to technical and non-technical stakeholders.
Technologies
- AWS
- Architect
- Cloud
- CRM
- Support
- Network
- Security
More
We are recruiting an Amazon Connect Solution Architect to help lead the design and assurance of solutions within a major transformation programme. You will join a forward-thinking organisation investing in modern cloud capabilities to transform customer experience. Our environment encourages ownership, collaboration and innovation, with opportunities to shape strategic solutions, work across enterprise-scale architectures and develop expertise in AWS and CCaaS technologies. The role is based in London, UK. We process applicant personal data as described in the Allegis Group Online Privacy Notice; data may be shared within our global network and processed or stored in the UK, EEA, Switzerland and USA, subject to the protections described in that notice.
last updated 44 week of 2026