About this role
Salary: £25,940 - 26,500 per year
Requirements
- Proven experience in an IT support, service delivery or administration environment
- Strong customer service and organisational skills
- Ability to manage competing priorities and work effectively to deadlines
- Experience working independently and as part of a wider team
- Good technical knowledge of Microsoft technologies, including Microsoft 365 and Office 365
- Understanding of access management, identity management or user administration processes
- Familiarity with service management tools such as ServiceNow or similar platforms
- Excellent communication and relationship-building skills
- Proactive and solutions-focused approach
Responsibilities
- Manage user account creation, transfer and deletion requests in line with agreed processes and timescales
- Support access management activities to ensure secure and compliant system access
- Administer IT assets and maintain accurate records throughout the asset lifecycle
- Configure and prepare devices for deployment to internal and external users
- Monitor licence and stock levels to support effective service delivery
- Work with colleagues, customers and third-party suppliers to fulfil requests and maintain high service standards
- Support procedure documentation, knowledge base maintenance and continuous improvement activities
- Contribute to project work, process automation initiatives and user acceptance testing
- Manage service requests and tickets in line with established service management standards
- Build effective relationships across teams to support business objectives and customer outcomes
Technologies
- Support
- Microsoft 365
- Office 365
- ServiceNow
- Security
More
We are Cantium Business Solutions, part of Commercial Services Group (CSG), a UK local authority-owned trading organisation with businesses across education, energy, IT, procurement, HR and other sectors. We are seeking a User Lifecycle Management Engineer to join our growing team and help provide secure, efficient, customer-focused identity and access services. The role is based in a hybrid arrangement in Kings Hill, Kent, and is permanent, full time at 37 hours per week, with a salary of £25,950 to £26,500 per annum. We offer 25 days of annual leave, life assurance at four times salary, a pension scheme, retail and gym discounts, a health cash plan, a cycle to work scheme, volunteer days, wellbeing support, and tailored learning and development with opportunities to progress.
CSG has more than 1,800 employees across the UK, France, Dubai and Bangkok, supports 16,000 education and public sector customers worldwide, and reinvests profits into frontline public services. We are committed to an inclusive workplace and offer reasonable adjustments throughout our recruitment process.
last updated 44 week of 2026