About this role
Salary: £26,000 - 29,000 per year
Requirements
- Two to three years in an IT support or service desk role preferred; we will also consider strong candidates with less experience if they have the fundamentals.
- Confident troubleshooting Windows 10 and 11 in a business environment.
- Hands-on Microsoft 365 support experience, including user administration, password and MFA resets, licensing, and mailbox permissions.
- Working understanding of networking fundamentals, including IP addressing, DNS, DHCP, Wi-Fi, and distinguishing device issues from line issues.
- Comfortable with hardware diagnostics, builds, and repairs across laptops, desktops, and peripherals.
- Clear, patient communication and the ability to explain fixes to non-technical users.
- Strong attention to detail, particularly when documenting tickets.
- Able to organise several open issues and track what is waiting on whom.
- Able to work independently and as part of a team.
- Full UK driving licence.
- Right to work in the UK.
- Microsoft or CompTIA certifications are desirable, such as MS-900, AZ-900, MD-102, CompTIA A+, or Network+.
- Previous experience in an MSP or multi-client environment is desirable.
- Exposure to Intune, Entra ID, or Windows Server administration is desirable.
- Some PowerShell experience, including using scripts written by others, is desirable.
- A home lab or other self-directed building and troubleshooting experience is desirable.
Responsibilities
- Act as the first point of contact for client support requests by phone, email, and remote session.
- Accurately log each incident in our ticketing system with enough detail for another team member to continue the work.
- Diagnose and resolve common Windows 10 and 11 issues, including profiles, printing, Office applications, and connectivity.
- Handle Microsoft 365 user administration, including account setup and offboarding, password resets, MFA registration, licence assignment, and shared mailbox and distribution list changes.
- Set up and configure new laptops and desktops for client deployment.
- Perform first-line network checks, including connectivity, Wi-Fi, cabling, and identifying whether an issue is with the user, device, or line.
- Escalate issues to 2nd and 3rd line with a clear summary of the steps already taken.
- Maintain accurate client asset inventories and contribute to our knowledge base.
Technologies
- Cloud
- Hardware
- Support
- LESS
- Microsoft 365
- Network
- PowerShell
- Windows
- Office 365
- Active Directory
- SharePoint
More
We are Plan-IT Consulting Ltd, a Managed Service Provider supporting small and medium-sized businesses across East Anglia and further afield. Our work ranges from day-to-day user support to infrastructure and cloud projects, and we are a small, experienced team where technicians can work through problems directly. This is a full-time, permanent, office-based role in Ipswich, Suffolk, working Monday to Friday, 8:30am–5:00pm, with a one-hour lunch. The salary is £26,000–£29,000 depending on experience. Our package includes 22 days of holiday plus bank holidays, a company pension scheme, and free on-site parking.
We offer exposure to a variety of client environments and a development route into 2nd line work, with training in areas including Microsoft 365 tenant administration, Entra ID, Intune and Autopilot, Windows Server, backup and continuity platforms, and MSP tools and processes. We welcome applications through the listing and aim to respond within two working days; recruitment agencies are not requested.
last updated 44 week of 2026