About this role
Salary: £35,000 - 55,000 per year
Requirements
- At least 5 years of IT knowledge and experience
- Strong knowledge of Microsoft Azure Cloud, including user management, access control, Intune and Autopilot
- Knowledge of Microsoft 365, including Office, OneDrive, SharePoint, Azure and Purview
- Understanding of network safety, firewalls and user access rules
- Knowledge of MS Copilot, DNS management, VPNs and Teams Telephony
- Proven experience in an IT support role; suitable for someone progressing from 2nd line support or an existing 3rd line support engineer
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Able to commute to Manchester within 60 minutes
- Preferred: experience with cloud and storage backups, MS Defender, external MSPs, scripting languages such as PowerShell and Power BI, Unifi hardware, or on-premises NAS solutions
Responsibilities
- Provide expert 3rd Line support to our users by phone, Teams and remote access
- Deliver exceptional customer service and provide timely, effective solutions
- Action support issues logged through email or our helpdesk system
- Act as an escalation point for other members of our IT team
- Troubleshoot and resolve issues with Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
- Perform system administration tasks in MS Azure
- Support our Lead Infrastructure Engineer with M&A work as required
- Travel occasionally to our other sites nationally, which may include overnight stays
- Provide MS Cloud Systems support, diagnose and resolve complex technical issues involving hardware, software, Microsoft cloud services and network configurations, and manage and deliver internal IT projects
Technologies
- Azure
- Cloud
- Copilot
- Hardware
- Support
- Microsoft 365
- Network
- Power BI
- PowerShell
- SharePoint
- Office 365
- DevOps
- Security
- VPN
More
We are Partners&, a rapidly growing, people-centric, collaborative and values-driven business in the insurance market. Our purpose is to challenge the status quo and create an exceptional client experience, supported by an ecosystem of like-minded professionals. We offer this Infrastructure Engineer role on a hybrid basis, working from home and our Manchester office; the stated work location is in person. The salary is £35,000–£55,000 per year. Benefits include bereavement leave, casual dress, company events, a company pension, a cycle-to-work scheme, an employee mentoring programme, enhanced maternity and paternity leave, a health and wellbeing programme, life insurance, on-site parking, private dental and medical insurance, sick pay and a store discount.
last updated 44 week of 2026