About this role
Salary: £? - ? per year
Requirements
- A degree in a related subject, or equivalent experience.
- At least 8 years experience in IT performance, service management, data, or IT operations, including managing suppliers or contract teams.
- Strong stakeholder engagement, workload planning, and communication skills, including with senior stakeholders.
- Skills in data governance, setting measures, data quality, and reporting, with some knowledge of IT service data.
- Desirable: experience with Power BI and Databricks, ITIL, and working in a large, regulated global company.
- Entitlement to work in the UK is essential.
- The role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
Responsibilities
- Plan and manage how IT performance data and reports are used across the business.
- Manage Global Service Management data, ensuring it is accurate, secure, and cost-effective.
- Lead contract engineers who build data and reports, and review their work.
- Establish a clear process for requesting reports, with fair prioritization and regular updates.
- Work with IT service teams to agree on metrics and drive continuous improvement.
Technologies
- Databricks
- ITIL
- Power BI
More
We are recruiting for an IT Performance Analytics Lead on a 12-month contract with a company in the animal health and pharmaceutical industry. Our client develops innovative solutions to protect and enhance animal health. The role is hybrid, with two days a week in the office in Hook, Hampshire. The rate is £24.26–£32.31 per hour PAYE, depending on experience.
last updated 44 week of 2026