About this role
Salary: £36,000 - 40,000 per year
Requirements
- 3+ years experience in the fire and security industry
- Strong fault-finding and diagnostic skills, with technical understanding of fire and security systems
- Ability to interpret drawings and technical documentation
- Strong communication skills and competence with Microsoft 365
- Ability to work independently in a remote environment
- Experience in some or all of these areas: addressable fire alarm systems, cause-and-effect programming, fire alarm networking, BS 5839 fundamentals, access control, CCTV, intruder alarms, intercom systems, TCP/IP networking, routers and switches, remote connectivity, cloud-hosted platforms, and mobile app integration
- Desirable: FIA units or equivalent fire industry qualifications, manufacturer training certifications, ECS Card, knowledge of BS 5839 or BS EN 50131, and experience with integrated security platforms
- Highly organised, methodical, patient and calm under pressure, customer-focused, collaborative, self-motivated, and able to work independently
Responsibilities
- Provide telephone, email, and remote-access technical support to customers, service engineers, installation teams, and subcontractors
- Diagnose faults and operational issues across electronic fire and security systems, and guide engineers through fault-finding procedures
- Support commissioning, system configuration, programming, setup, software upgrades, and firmware updates
- Assist field-based installation and maintenance engineers and support integration across CCTV, access control, intruder, and fire platforms
- Verify compliance with manufacturer specifications and escalate unresolved issues to manufacturers where required
- Respond to customer technical enquiries, assist with system operation and functionality, and communicate about fault resolution professionally
- Record support activities, create and maintain technical notes and documentation, assist with handover and as-built information, and update technical knowledge databases
- Identify recurring problems and recommend corrective actions
- Support product evaluations and testing, and share knowledge and lessons learned across the engineering team
Technologies
- Cloud
- Firmware
- Support
- Microsoft 365
- Mobile
- Security
- TCP/IP
- Office 365
More
We are hiring a Remote Technical Support Specialist to provide technical assistance throughout the lifecycle of electronic fire detection, CCTV, access control, and intruder alarm systems. We offer ongoing learning and development, career progression opportunities, recognition and reward, and a supportive, collaborative team environment. The role offers the opportunity to use your expertise to resolve challenges, support colleagues, and contribute to reliable fire and security systems. Pay is £36,000–£40,000 per year, and the work location is in person.
last updated 44 week of 2026