About this role
Salary: £25,420 - 31,000 per year
Requirements
- Practical technical support, desktop support, software troubleshooting, communication, and analytical skills, with familiarity across Windows and other operating systems
- Previous experience in a similar role; two years of technical support experience required
- Preferred experience with Microsoft 365, Windows Server, routing, and firewall setups
- Ability to use initiative and take a first-time fix approach
- Strong, calm, independent analytical and problem-solving abilities
- Meticulous attention to workmanship quality and detail
- Ability to collaborate as part of a small team
- Self-motivated, confident decision-maker with an organised and methodical approach to managing workload and time
- Satisfactory enhanced DBS
- Full driving licence, own vehicle, and willingness to travel as described, including overnight stays
- Must be based in South Devon and able to commute reliably to Newton Abbot or relocate before starting
- United Kingdom work authorisation required
Responsibilities
- Respond to help desk and IT support requests, diagnose faults, and provide practical technical support with a customer-service focus
- Troubleshoot software, Microsoft Office, Windows, and macOS issues, and support computer hardware and desktop setups
- Assist with networking, LAN, TCP/IP, DNS, VPN, and firewall issues, escalating complex faults appropriately
- Support Microsoft Windows Server and Active Directory, and track requests using our helpdesk ticketing system
- Set up PCs and laptops on site to meet customer needs
- Provide clear updates and effective fixes to help colleagues return to work with less disruption
Technologies
- Active Directory
- Firewall
- Hardware
- Support
- LAN
- LESS
- macOS
- Microsoft 365
- TCP/IP
- VPN
- Windows
- Office 365
- Network
More
We are hiring an IT Technical Support professional to support users and keep their devices, software, and access working reliably. The role is based in the South West 60% of the time, supporting customers along the A38 corridor between Exeter and Bodmin through a mix of home working and on-site support. It also involves travel to the Heathrow area once a fortnight for two days, including an overnight stay. The salary is £25,420–£31,000 per year, with a company pension, sick pay, and work-from-home benefits. Work is in person when on site.
last updated 44 week of 2026