About this role
Salary: £40,000 - 55,000 per year
Requirements
- Proven experience in an IT Manager, information security, governance, compliance, or similar role.
- Practical experience operating an ISO 27001-aligned management system and supporting external audits.
- Experience managing or leading an IT helpdesk or service desk, with a good understanding of service management practices.
- A solid technical background across Microsoft 365, SharePoint, Windows Server, and endpoint management, with the credibility to act as a technical escalation point.
- Experience completing customer assurance activities such as security questionnaires, supplier assessments, and tender responses.
- Strong communication skills, including the ability to explain technical and security matters clearly to non-technical audiences.
- Organised, proactive, and committed to quality, with a practical approach, decision-making ability, and willingness to take ownership.
- Hands-on experience leading or implementing ISO 27001, including audits, is beneficial. An ISO 27001 Lead Auditor or Lead Implementer qualification is an advantage.
- Relevant technical or security qualifications, such as CISSP, CISM, CISA, or Microsoft certifications, are desirable but not essential.
- Experience with project governance and assurance is beneficial.
- Experience working with Critical National Infrastructure or security-conscious customers is beneficial.
- Exposure to CCTV, access control, or intruder systems, particularly where IT and security systems intersect, is beneficial.
Responsibilities
- Lead governance for technology projects, information security, and cyber security, ensuring decisions, standards, and controls are clear, consistent, and aligned with business priorities.
- Maintain our ISO accreditations and information security management system, and provide assurance on risk and compliance across key initiatives.
- Act as the main technology contact for customer assurance, accreditations, supplier assessments, and bid responses.
- Lead governance and continual improvement of our information management and collaboration platforms.
- Manage our IT Helpdesk and act as the escalation point for complex technical issues.
- Introduce practical service management disciplines and performance standards to make service delivery structured, repeatable, and measurable.
- Drive continual improvement in service quality, resilience, and user experience.
- Lead improvement initiatives that simplify processes and reduce manual effort, making better use of systems, automation, integration, and AI where appropriate.
- Develop the IT teams capability, confidence, and consistency through mentoring, coaching, and knowledge sharing.
Technologies
- AI
- Support
- Microsoft 365
- Security
- SharePoint
- Windows
- Office 365
More
We are an award-winning electronic security integrator headquartered in Hertfordshire. With over 36 years of experience, we support customers across four continents and 55 countries, including in mission-critical environments and Critical National Infrastructure. We are seeking an IT Manager to join our IT Department and help ensure technology change is well governed, effectively introduced, aligned with business priorities, and supports a structured, resilient IT function. We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
last updated 44 week of 2026