About this role
Salary: £30,000 - 40,000 per year
Requirements
- We are looking for practical IT support experience, ideally in a school, education setting or managed service provider.
- We require excellent written and verbal communication skills and confidence working with technical and non-technical users.
- We require strong troubleshooting skills and the ability to resolve problems calmly and efficiently.
- You should be able to organise priorities, meet deadlines and work independently.
- We value attention to detail, accurate technical documentation, and a patient, helpful, customer-focused approach.
- We require working knowledge of Microsoft Windows, Microsoft Office, Microsoft 365, Teams, SharePoint, Entra and Intune.
- You should understand IP networking and switching, including LAN, WAN, WLAN and VLAN technologies, and have experience configuring and supporting Wi-Fi systems.
- We require understanding of Active Directory, DHCP, DNS and Group Policy, plus experience administering physical or virtual servers.
- Experience with mobile device management systems such as Lightspeed or Securly is required.
- You should be aware of safeguarding responsibilities and UK GDPR requirements.
- We require a full driving licence, access to a suitable car, and willingness to travel regularly.
- You must be able to complete an enhanced DBS check. Appointment is also subject to satisfactory references and confirmation of the right to work in the UK.
- You must be prepared to attend client sites at short notice when required, wear our company-issued uniform during working hours and at client sites, and maintain punctual, professional conduct.
- Relevant IT certifications or experience managing certificates and certificate authorities would be advantageous.
- Experience with ticketing and remote monitoring and management tools such as Autotask PSA, Datto RMM or N-central would be advantageous.
- Experience with Wi-Fi platforms such as Ruckus, Cambium or Ubiquiti, Microsoft Intune, Microsoft 365 migrations from on-premises Active Directory and file servers, advanced VLAN configuration and traffic management, routers and firewalls, or audio-visual equipment would be advantageous.
Responsibilities
- We expect you to provide friendly and effective technical support to teachers, pupils, school technicians and senior leaders.
- You will diagnose and resolve hardware, software, network, Wi-Fi and audio-visual issues.
- You will install, configure and maintain computers, software, servers, network equipment and related technology.
- You will administer Microsoft 365 services and school IT systems.
- You will manage support tickets, prioritise competing demands and keep users informed of progress.
- You will accurately document faults, solutions, configurations and completed work.
- You will complete site visits and contribute to planned installations, upgrades and school-holiday projects.
- You will explain technical issues in clear, straightforward language.
- You will follow safeguarding, data protection and information-security procedures.
- You will maintain high professional and ethical standards while representing Inspired ICT.
Technologies
- Active Directory
- Hardware
- ICT
- Support
- LAN
- Microsoft 365
- Microsoft Intune
- Mobile
- Network
- Security
- SharePoint
- WLAN
- Windows
- Office 365
More
We are Inspired ICT Solutions Ltd, a small, expanding IT support company serving primary schools across Berkshire, North Hampshire and South Oxfordshire. This is a full-time IT Support Engineer role with a salary of £30,000–£40,000 per annum. The role is hybrid, supporting schools across our service area around Reading, Wokingham and Basingstoke; you must live within that area. During term time, work is mainly from home with site visits as required, while most work during school holidays takes place at schools. You will report to our IT Support Team Leader and manage a varied workload independently and collaboratively.
We are an open, supportive and approachable small business that values knowledge-sharing, ownership, professional development, straightforward communication and strong customer relationships. The role may evolve as technology and customer needs change. Some work may occasionally take place outside normal hours; we discuss and plan this wherever possible, with flexibility intended to be reciprocal. We pride ourselves on being approachable, dependable and willing to go the extra mile for our schools.
last updated 44 week of 2026