About this role
Salary: £68,000 - 108,000 per year
Requirements
- Solid secondary education, with English and Maths essential
- Higher education qualification required, such as an NHD, HNC, NVQ, A-level, or equivalent
- Proven experience in IT support, with hands-on hardware and software maintenance skills
- At least 1 year of IT support experience
- Ability to communicate with people at different levels and from diverse groups
- Strong commitment to customer service
- Ability to research PC issues and products independently and diagnose and resolve technical issues efficiently
- Hands-on experience with Microsoft Copilot, Power Apps, Power Automate, or the wider Microsoft Power Platform
- Highly proficient in spoken and written English
- Existing, permanent right to work in the UK; visa sponsorship is not available
- Ability to commute to or relocate to the Goole area is preferred
Responsibilities
- Provide technical support for IT incidents and service requests involving hardware, software, and systems
- Resolve issues promptly in line with agreed service levels and manage incidents through to resolution, involving third parties where needed
- Support, maintain, and optimise end-user devices, operating systems, business applications, and Microsoft 365 tools
- Assist with administration and support of IT infrastructure, including networks, servers, and cloud services
- Provide first-line support and guidance for approved AI-enabled tools, promoting safe, responsible, policy-compliant use
- Monitor and maintain systems, including patching and upgrades, to support service reliability
- Support cybersecurity awareness initiatives and campaigns, and develop user training materials
- Investigate and troubleshoot technical issues using structured problem-solving approaches
- Contribute to root cause analysis and help prevent recurring incidents
- Identify opportunities to improve IT services, processes, and user experience
- Communicate with users to understand issues and provide clear technical guidance
- Build positive working relationships across the organisation and within the IT team, and share knowledge with colleagues
- Contribute to IT projects, system implementations, and service improvements
- Support testing, deployment, and documentation of new systems and changes
- Maintain accurate records of incidents, solutions, and system changes
- Produce and update technical documentation and knowledge articles
- Support compliance with IT policies, security standards, and data protection requirements
Technologies
- AI
- Cloud
- Copilot
- Hardware
- Support
- Microsoft 365
- Microsoft Power Platform
- Security
- Office 365
More
We are H+H, a leader in the construction industry, and are seeking an IT Support Analyst to help deliver reliable, secure, and efficient IT services to users across the UK and Northern Europe. The permanent, full-time role is based in Pollington, East Yorkshire, with in-person work Monday to Friday on alternating schedules of 08:00–16:00 and 09:00–17:00. We offer a competitive salary, discretionary company bonus, 25 days of annual leave, a Group Pension Plan with 4–7.5% employer contribution, Employee Assistance Programme, Group Life Insurance, shopping savings and discounts, free and on-site parking, and a health and wellbeing programme. Join our team, which values innovation, safety, and excellence.
last updated 44 week of 2026