About this role
Salary: £130,000 - 143,000 per year
Requirements
- Proven experience with TSOM (Telecom Service & Operations Management) and ITSM modules, including ITOM, ITAM, HRSD, CSM, GRC, and SecOps.
- Strong background in implementing ServiceNow solutions, including the design and development of ServiceNow modules.
- Experience with designing and implementing CMDB and Discovery.
- Expertise in ServiceNow integrations using REST, SOAP, APIs, and MID Servers.
- Proficiency in ServiceNow scripting involving JavaScript, Glide, and Flow Designer.
- Strong technical architecture skills with the ability to translate business requirements into scalable solutions.
- In-depth knowledge of ITIL/ITSM processes and best practices.
- Excellent problem-solving abilities, communication skills, and stakeholder management expertise.
Responsibilities
- Lead the design and implementation of ServiceNow modules, ensuring they meet the needs of our enterprise.
- Serve as the technical authority on ServiceNow architecture, design, and best practices.
- Define and drive the overall platform strategy, roadmap, and governance.
- Ensure the scalability, security, and performance of the platform while integrating with other enterprise systems.
- Ensure compliance with enterprise architecture, security, and regulatory requirements.
Technologies
- Architect
- CMDB
- Flow
- ITIL
- ITSM
- JavaScript
- REST
- SOAP
- Security
- ServiceNow
More
We are seeking a ServiceNow Architect for a 6-month contract based in Newbury/Reading, with a hybrid working arrangement (2-3 days per week from home and 2-3 days in the office). This role offers a competitive day rate of £500-£550 (Outside IR35) and is ideal for someone ready to start as soon as possible, ideally in October/November 2025. This is an exciting opportunity to work with a global IT consultancy on a ServiceNow project for an external client.
last updated 44 week of 2026