About this role
mimic robotics is a frontier physical AI company building the full stack of general-purpose dexterous manipulation. Founded in 2024 by ETH Zurich researchers, mimic pioneered Video-Action Models for robotics while also developing in-house dexterous hand hardware. Our growing team brings together world-class researchers working across our offices in Zurich and San Francisco.
About the Role
- As Mimic Robotics scales deployment of our wearable systems across key industrial partner sites in Europe, we are looking for a hands-on Service Technician (Deployment Support) to help us maintain rock-solid system uptime.
- This role will entail acting as our frontline responder for system downtime, remote diagnostic support, and field operations.
- You will be the technical backbone keeping our deployed systems running smoothly - getting on the phone to diagnose hardware and software issues remotely and where necessary or heading into the field for hands-on support.
- Responsibilities Frontline System Triage & Remote Support Act as the first point of contact for downtime incidents across deployed sites; perform remote diagnostics, analyze system logs, identify and resolve issues rapidly.
- On-Site Field Interventions Perform day-trip visits to partner sites for physical installation, hardware troubleshooting, system calibration, and hands-on maintenance.
- Customer Interface & Access Coordination Guide client technical teams smoothly through active remote access procedures.
- Proactive Operational Upkeep Conduct regular system health checks, review diagnostic logs, and perform data quality verifications during downtime to prevent field issues before they occur.
- Feedback Loop to R&D Document edge cases, recurring fault patterns, and hardware behaviors in the field to provide clean technical context back to our engineering and development teams.
- What You Bring Technical Background Educational foundation or practical experience in Robotics, Computer Science, Electrical Engineering, or a closely related technical field.
- Linux Fluency Strong, hands-on comfort navigating Linux terminals, running CLI diagnostic tools, reviewing system logs, and troubleshooting network/system issues remotely via SSH.
- Field Readiness Possess a valid European driver’s license and the flexibility to make frequent day trips to customer sites within a few hours travel time from our Zurich HQ.
- Operational & Uptime Mindset A strong drive for keeping systems running reliably in real-world production environments, with a preference for field problem-solving over R&D software development.
- Structured Problem Solver Calm and methodical under pressure when facing site downtime, with strong customer communication skills.
- Nice to Have Prior experience in technical customer support, field application engineering, or hardware-in-the-loop debugging.
- Hands-on familiarity with camera vision systems, embedded systems, or wearable hardware setups.
- German at C+ level (for on-site interactions).
What We Offer
- Compensation & Benefits We offer a total compensation package including a competitive yearly base salary and a strong stock option package to make you part of our shared success.
- You will work with the founders from day one, shaping the company and participating in its success from its early stages.
- Surprise team trips, free gym and sports subscription, joint breakfasts and dinners and other exciting team activities.
- You will have the opportunity to shape a robotics & AI company from the ground up.
- In flat hierarchies you will work directly with the founders and some of the best talent in the robotics space.
- At mimic, you are accepted for who you are.
- As part of our ongoing journey towards creating a diverse and inclusive environment we encourage everyone to apply and we are looking forward to you bringing along your knowledge, personal experiences, and fresh perspectives.