About this role
Salgs- og supportmedarbejdere søges til Barcelona, Spanien, hybridarbejde Worldline is a global leader in digital payments, delivering innovative software and hardware solutions that enable secure, seamless transactions worldwide. Learn more at worldline.com .As a Telesales & Sales Support Agent, you will engage with partner businesses mainly and potentially existing Worldline customers.
The role is split in 50% sales support including administrative task & follow-up on contracts sent, and 50% outbound initiatives. This is a quality-driven sales role, where authentic, meaningful conversations are essential, while consistently achieving volume and performance targets remains key to success.
Key Responsibilities
- Sales & Customer Engagement Initiate high-quality conversations with key decision-makers.
- Build trust and identify customer needs through consultative selling.
- Handle objections effectively and guide prospects toward suitable solutions.
- Drive upselling and cross-selling opportunities to maximize customer value.
- Partner Sales Engage with customers of Worldline’s strategic partners.
- Promote and sell products and services aligned with partnership agreements.
- Represent both Worldline and its partners while ensuring a seamless customer experience.
- General Sales Activities Meet or exceed individual and team sales targets.
- Accurately record customer interactions and transactions in CRM systems.
- Provide feedback and insights to improve sales strategies and customer engagement.
- Maintain high professional standards and comply with all company policies.
- Lead Source Qualified leads generated through Worldline’s client base analysis.
- Partner-driven campaigns including email marketing, webinars, and landing pages.
- Training & Support Comprehensive paid training (2 weeks) and onboarding covering Worldline products, telesales processes, and tools.
- Continuous coaching and support from experienced colleagues and team leaders.
- Working Hours Full-time: 39 hours per week.
- Monday to Friday, shifts between 08:00–18:00.
- Hybrid working model: After 3 months of in-office onboarding, up to 3 days per week remote work (subject to meeting performance requirements).
- Salary & Benefits Base salary: €1,600 gross per month.
- Bonus: €200 gross per month (based on planning adherence & quality).
- Pilot Phase: €200 gross per month (based on sales targets).
- Uncapped commission following the pilot phase.
- Indefinite full-time contract (39 hours/week) after the one-month probationary period.
- Hybrid working model . Opportunities to develop your skills and grow within NewCo.
- A diverse, friendly, and collaborative team culture.
- Tax free benefits (restaurant/Transport/Day Care).
- Comprehensive support for mental health and well-being -app.
- Free online Spanish lessons outside of working hours for skill development.
- This project will be closed during bank Danish bank holidays (not the Spanish ones) which means that you will have to take a mandatory holiday on these days.