About this role
Job summary We at Cora Health are delighted to be recruiting for a Team Leader to join our growing Patient Care Coordination centre (PCC).
Our PCC is the first point of contact for our patients. The team register all referrals into our Community Service Division for our NHS contracts. You would be joining the PCC at an exciting time as we focus on operational excellence by delivering our patient care initiatives and preparing ourselves for the future. We are looking for inspirational leaders, who place coaching and people development at the heart of all they do.
You should be comfortable with complex information and getting involved in the detail, whilst having a strategic approach to all that you do.
You will be responsible for a specified NHS Service and can influence and lead the performance of up to 15 Patient Care Advisors whilst empowering them to provide the best possible service.
As a Team Leader you will monitor and ensure the achievement of the team's operational performance KPI's, continuous improvement and personal development. You will use data to drive performance and develop excellent working relationships with Service Managers across the business. As a proven leader you will coach and instil a high-performance culture.
Main duties of the job We at Cora Health are delighted to be recruiting for a Team Leader to join our growing Patient Care Coordination centre (PCC).
Our PCC is the first point of contact for our patients. The team register all referrals into our Community Service Division for our NHS contracts. You would be joining the PCC at an exciting time as we focus on operational excellence by delivering our patient care initiatives and preparing ourselves for the future. We are looking for inspirational leaders, who place coaching and people development at the heart of all they do.
You should be comfortable with complex information and getting involved in the detail, whilst having a strategic approach to all that you do.
You will be responsible for a specified NHS Service and can influence and lead the performance of up to 15 Patient Care Advisors whilst empowering them to provide the best possible service.
As a Team Leader you will monitor and ensure the achievement of the team's operational performance KPI's, continuous improvement and personal development. You will use data to drive performance and develop excellent working relationships with Service Managers across the business. As a proven leader you will coach and instil a high-performance culture.
About us Cora Health is a north east company with our head office at Quorum Business Park in Longbenton. This brings a wide range of opportunities to grow and develop as a colleague. You'll be in the heart of what's going on and be able to develop your career as you become more experienced within the business.
Job description Job responsibilities Cora Health is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.
Person Specification
Qualifications Desirable
You will be experienced in working with numerical data and have the ability to interpret it accordin
Experience Desirable
Previous experience in a managerial role, ideally from a contact centre environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Cora Health Group Limited
Address Newcastle
Newcastle upon Tyne
Tyne and Wear
NE12 8EU
United Kingdom
Employer's website http://www.corahealth.co.uk/ (Opens in a new tab)