About this role
Job summary
We have an exciting opportunity for motivated, enthusiastic, and customer-focused individuals to join our Women's Services team in a busy and rewarding Appointment Co-Ordinator role.
As an integral member of the team, you will play an important part in supporting the delivery of high-quality patient care by ensuring clinics are utilised effectively, appointments are managed efficiently, and patients receive a professional and welcoming service throughout their journey.
The successful candidate will have excellent communication and organisational skills, with the ability to work confidently on their own initiative as well as collaboratively within a multidisciplinary team. This varied role involves regular contact with patients, coordinating appointments within agreed timeframes, and supporting effective communication across the service.
This position would suit individuals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer service.
Please refer to the attached Job Description for full details of the role and responsibilities.
Working Pattern
This is a full-time position, working 37.5 hours per week over 5 days, Monday to Friday, between the hours of 8:00am and 5:00pm.
Main duties of the job
Book and advise patients of appointment following agreed protocols
Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand
To assist in the production of waiting time statistics
First port of call for appointment queries, escalating any complaints to appropriate manager as required
Complete all required documentation and computer records
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Job description
Job responsibilities
Please see the attached job description / person specification for the full duties and responsibilities of this role.
Person Specification
Qualifications
Essential
- Educated to NVQ Level 3 or equivalent experience
- At least 12 months experience of working with the public
Desirable
- ECDL or equivalent
- Experience of working in the NHS
Knowledge
Essential
- Proven problem solving skills
- Excellent communication skills, both written and verbal
- Excellent customer care skills
- Knowledge of Government targets
- Good organisational skills
- Prioritising workloads to meet deadlines
- Time management skills
Desirable
- Good Computer skills
- Good working knowledge of Cerner
- Knowledge of Trust rules regarding confidentiality
- Knowledge of Trusts procedures of dealing with complaints
Personal Attributes
Essential
- Ability to work well within a Team
- Polite, friendly approachable and self-motivated
- Understand when to seek support and advice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Wirral University Teaching Hospitals NHS Trust
Address
Wirral University NHS Teaching Hospital, Arrowe Park
Arrowe Park Road
Wirral
CH49 5PE
United Kingdom
Employer's website
https://www.wuth.nhs.uk (Opens in a new tab)