About this role
Job summary
As GPSU continues to grow and expand its support for general practice across Somerset, we are looking for an enthusiastic and organised Digital and Data Coordinator to join our Data and Digital Team.
This is an exciting opportunity to play a key role in supporting the delivery of digital transformation initiatives across Somerset primary care.
Working closely with GP practices, Primary Care Networks, system partners and suppliers, you will help coordinate projects, support stakeholder engagement activities and contribute to the successful delivery of programmes that improve digital services and technology adoption across general practice
You will be highly organised, proactive and able to work across a varied portfolio of work. You will also support project delivery, communications, meeting coordination and engagement activities while ensuring projects remain well organised and stakeholders are kept informed and engaged.
- This is a full time, permanent role of 37.5 hours per week (Monday to Friday). Job share requests will be considered.
- The salary for this role is £29,000.00 - £32,000.00 per annum and starting salaries will be offered based on previous experience.
Closing date: Midnight on Sunday 15 November, 2026.
Interviews are scheduled for: Tuesday 24 November, 2026.
Main duties of the job
About the Role
This is a varied role that combines project coordination, stakeholder engagement and administrative support across a range of digital transformation programmes.
You will
- Support the planning, coordination and delivery of digital transformation projects and initiatives.
- Maintain project documentation, action logs, risk registers and progress reports.
- Organise and support meetings, forums, webinars, workshops and stakeholder events.
- Develop and distribute communications, newsletters, bulletins and project updates.
- Support engagement with GP practices, Primary Care Networks, system partners and suppliers.
- Assist with the implementation and adoption of new digital solutions and technologies.
- Monitor project milestones and help ensure actions are completed within agreed timescales.
- Gather information, feedback and data to support programme reporting and evaluation.
- Maintain digital resources, contact lists and project information.
- Contribute to continuous improvement initiatives and support the wider Data and Digital Team in delivering its objectives.
- Get involved in a wide range of exciting digital transformation projects that support the future of general practice across Somerset.
Please read the attached job description and person specific for full details before applying.
About us
GPSU exists to champion, support, and amplify general practice in Somerset.
Acting as an extension of the practice team, we lead with compassion - recognising the pressures general practice faces and approaching our work, and each other, with kindness and understanding. We help GPs and primary care professionals navigate challenges, embrace innovation, and thrive.
Through collaboration, shared expertise and hands-on support, we deliver high-quality services that reduce burden, unlock system value, and ultimately improve patient outcomes.
Why Join GPSU?
Working at GPSU means being part of a team that truly lives its values:compassion, trust, collaboration, creativity and ambition. We collaborate openly, support each other, and focus on what matters so we can make a real difference for general practice in Somerset.
What GPSU offer
- Opportunity to join either the NHS or NEST Pension Scheme
- Flexible / hybrid working arrangements.
- Opportunities for CPD and career progression.
- A supportive and collaborative working environment.
- The opportunity to be part of a growing organisation where your contribution will make a real difference.
- A role with variety, autonomy and scope to develop.
At GPSU, we believe a diverse team makes us stronger. We welcome applicants from all backgrounds and underrepresented groups, and we are dedicated to ensuring equal opportunity for all candidates.
If you have a can-do attitude, positive energy and a commitment to integrity, we would welcome your application.
Job description
Job responsibilities
Overview
The Digital Project Coordinator will support the delivery of the GPSUs Data and Digital Transformation Programme, helping general practices across Somerset to effectively, safely, and confidently adopt digital tools and transformation initiatives that support local priorities and the NHS 10 Year Plan.
Working closely with the Digital Transformation Manager, Primary Care Networks (PCNs) practices, and system partners, the postholder will provide day-to-day coordination, administration, and engagement support across a range of digital projects and programmes. This includes supporting communication and engagement activities, coordinating forums and steering groups, maintaining project documentation and trackers, supporting digital tool implementation, and helping to facilitate communities of practice that enable shared learning and collaboration.
The role requires excellent organisational and communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
Key responsibilities
Data & Digital Communications and Engagement
Support delivery of the Data and Digital Communication and Engagement Model across Somerset general practice.
Coordinate production and publication of the Data and Digital Bulletin and other communication materials.
Maintain and update communication channels, including the Data and Digital Hub, and project-specific pages.
Support stakeholder engagement activities, helping ensure practices are informed of digital programmes, services and opportunities.
Forums, Communities of Practice and Governance
Coordinate Data and Digital Forums, Steering Groups, Communities of Practice and other stakeholder meetings.
Organise schedules, agendas, papers, attendance, minutes and action logs.
Monitor actions and follow up on agreed tasks to support delivery and accountability.
Support the facilitation of collaborative working, shared learning and best practice across Somerset general practice.
Project Coordination and Delivery Support
Provide project coordination and administrative support across a portfolio of data and digital transformation projects.
Maintain project documentation, action trackers, risk logs, work plans and reporting information.
Support project governance processes and assist with monitoring progress against milestones and objectives.
Contribute to the development, scoping and mobilisation of new digital transformation initiatives.
Digital Tools and Practice Support
Support the implementation, adoption and ongoing development of digital tools and services used within general practice.
Act as a first point of contact for practice enquiries, providing guidance, signposting and escalation where required.
Assist with maintaining resources, guidance materials and the Digital Tools Catalogue.
Support digital clinical safety programme as required.
Training, Events and Supplier Coordination
Coordinate training sessions, events, workshops and webinars, including venue booking, attendance management and communications.
Support trainers, project leads and suppliers to ensure activities are delivered effectively.
Maintain positive working relationships with system partners and external suppliers, supporting the coordination of activities, meetings and follow-up actions.
Assist with training records, evaluation processes and certification administration.
Information Management and Business Administration
Coordinate the management of the Data and Digital shared inbox, ensuring enquiries are appropriately triaged and responded to.
Support invoicing and financial administration processes in accordance with organisational procedures.
Maintain accurate records, documentation and information in line with organisational and information governance requirements.
Contribute to the continuous improvement of processes, systems and ways of working across the Data and Digital function.
Location
This role will be primarily office-based, with some flexibility for hybrid working to be discussed and agreed. Occasional travel to GP practices and other healthcare settings will be required, predominantly within Somerset. Working arrangements will be reviewed regularly to ensure they meet the needs of the service.
Person Specification
Responsibility for Policy and / or Service Development
Essential
- Contribute to the development and improvement of administrative processes.
- Provide feedback on systems and workflows to support continuous improvement.
Desirable
- N/A
Responsibility for Finance / Physical Resources
Essential
- The postholder will be provided with equipment (such as a laptop). It is the postholders responsibility to maintain this and report any issues in a timely way.
Desirable
- N/A
Experience
Essential
- Experience in handling sensitive, confidential information.
- Experience supporting digital transformation or change programmes.
Desirable
- Experience working in primary care, health, or multiagency safeguarding environment.
- Experience maintaining accurate records and data quality standards.
- Experience of supporting projects, programmes, or service improvement initiatives (e.g. maintaining trackers, coordinating meetings, or supporting governance processes).
- Awareness of information governance and digital clinical safety requirements.
Planning & Organisation Skills
Essential
- Strong organizational skills with the ability to prioritise competing demands.
- Ability to work independently, managing workload effectively to meet deadlines.
- High level of accuracy and attention to detail.
- Ability to coordinate information flow between multiple agencies and stakeholders.
Desirable
- Ability to support coordination of multiple projects and maintain structured tracking systems (e.g. project trackers, action logs, and pipelines of work).
Qualifications
Essential
- GCSEs / O-Levels in Maths and English grades 4-9 / A*-C or equivalent.
- Educated to minimum of NVQ level 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
- Training in information governance and confidentiality or willingness to complete.
Responsibility for Information Resources / Data
Essential
- Maintains accurate, timely, and confidential records in line with organisational standards.
- Ensures data reviewed is kept confidential and adheres to NHS Somerset information governance standards.
Desirable
- N/A
Communication
Essential
- Clear, confident, and professional communication skills, both written and verbal.
- Ability to communicate sensitively and appropriately
- Ability to build positive working relationships and contribute to effective teamwork.
- Ability to maintain confidentiality and professional boundaries at all times.
- Experience communicating with a range of stakeholders in a professional environment.
Desirable
- Experience managing website, intranet, or SharePoint content.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
GPSU - General Practice Support Unit
Address
GPSU - General Practice Support Unit
Suites E9-E10, Abbey Manor Business Centre
Preston Road
Yeovil
Somerset
BA20 2EN
United Kingdom