About this role
Job summary
We are offering a part-time receptionist/administrator, to join our friendly team.
What Were Looking For
To be successful in this role, you will be a friendly, approachable and reliable team player with excellent communication and interpersonal skills, both face-to-face and over the telephone. You will be confident working in a busy environment, able to remain calm under pressure, and capable of managing multiple tasks efficiently while maintaining a high standard of patient service.
The successful candidate must be available to start in December 2026.
Flexibility is essential, as the role will involve working a variety of shifts, including early starts from 8:00 am and/or late finishes at 8:00 pm. You will also be expected to provide holiday cover when required.
Previous experience using EMIS Web is essential. The successful candidate must be confident using the system to support the day-to-day running of the practice and be comfortable using computer systems to manage administrative tasks efficiently.
Main duties of the job
Reception Duties and Responsibilities
- Welcoming patients and visitors, answering telephone calls, emails and online consultations professionally.
- Booking appointments via EMIS Web and directing patients to the appropriate clinician or service.
- Processing medical report requests and cash payments, ensuring requests are completed within agreed timeframes.
- Printing forms for clinics, including blood tests and X-rays.
- Providing specimen pots and forms, ensuring dates and times are correctly recorded.
- Registering new patients and recording clinical information, including blood pressure and weight readings.
- Maintaining a tidy reception area and replenishing supplies.
- Supporting distressed or vulnerable patients with empathy and handling challenging situations sensitively.
- Recalling patients for essential reviews, including diabetes, to support QOF targets.
- Scanning, coding and filing documents into patient records using Docman.
- Monitoring and ordering clinical and administrative supplies.
- Liaising professionally and confidentially with other healthcare departments.
- Completing mandatory training and contributing to enhanced services, CQC requirements, audits and quality improvement activities.
- Opening and securing the premises when required.
- Providing flexible cover for colleagues, including short-notice sickness absence. Additional hours will be reimbursed where agreed in advance, in accordance with practice policy.
About us
About Museum Practice
Museum Practice is part of the West and North London Integrated Care Board (WNL ICB) and is committed to providing high-quality, patient-centred care to the local community in Camden. The practice has an overall CQC rating of Good and is dedicated to supporting staff through training and ongoing professional development.
Located opposite the British Museum and close to a range of local amenities, the practice offers a welcoming working environment within a small, friendly and supportive team. Our clinical team includes two GP partners and salaried GPs.
Museum Practice is also a teaching practice, currently supporting two GP registrars, qualified doctors undertaking specialist training and gaining further experience in general practice.
We pride ourselves on providing a supportive team environment, delivering excellent patient care and encouraging continuous learning and development.
Job description
Job responsibilities
We are offering a part-time receptionist/administrator, to join our small friendly team.
In order to be successful, you must be a good team player with excellent communication skills both face to face and over the telephone, as well as being able to work under pressure and having the ability to multitask.
We require someone who is flexible as the position will involve morning shifts (8:00am) and/or late evenings (8:00pm), as well as someone who is willing to cover holidays. You will need to be able to start in December 2026.
The practice uses EMIS web as the clinical system, so it is preferable that you have had experience in using this tool or you are computer literate and can adapt to different software systems efficiently.
Main duties
- Reception
Welcoming patients and visitors, answering calls, emails and online consultations, ensuring needs are met.
Booking appointments appropriately via EMIS, directing them to the correct clinician.
Assisting patients with medical reports, dealing with cash payments and completing request within the given time frame.
Printing and handing out forms for patients to take to different clinics e.g. Blood test and x-ray forms.
Supporting patients with specimen pots and forms, making sure the date and time on both forms and sample.
Registering new patients and recording clinical information, such as blood pressure readings and weight for monitoring purposes.
Keeping reception area tidy, replacing any empty items.
Comforting distressed patients, handling with difficult needs.
- Admin
Recalling patients for vital appointments, such as diabetes reviews, meeting the requirements for QOF.
Request and return paper notes as necessary
Scanning and Filing in documents via Docman10 into patients records
Completing tasks set by clinicians on workflow.
Ordering items (clinical and admin) when low, ensuring there is a sufficient stock.
Dealing with requests for home visits and recording them on their record.
Chasing up appointments and results from hospitals either via phone or email
Liaising with other medical departments, such as radiologists or psychologists with professionalism and discretion
Ordering ambulances for patients and clinicians, both routinely and in an emergency
Completing all mandatory training for quality purposes
- General
Active involvement in enhanced service, CQC and quality related work.
Opening the premises and securing at night, when required.
Dealing with problems and queries from the doctors, other staff, attached staff and other organisations.
Following and adhering to Practice admin protocols.
Be flexible to cover colleagues in their absence including short notice cover for sickness. This may result in longer working hours or different days to normal working days (reimbursement for agreed additional hours worked will be made).
- Quality
The post-holder will strive to maintain quality within the practice, and will
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
- Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Health & Safety
The post holder will assist in promoting and maintaining their own and others health and safety and security as laid out in the staff handbook and health and safety manual. This will include
Using personal security systems within the workplace according to practice guidelines.
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards.
Reporting potential risks identified.
This job description is not exhaustive and duties may vary with the requirements of the practice or as directed by the Partners.
Person Specification
Experience
Essential
- Essential Skills and Experience
- Excellent verbal and written communication skills.
- Strong IT skills and confidence using computer systems.
- Previous experience in customer service, with a professional and courteous telephone manner.
- Previous GP reception experience.
- Experience using EMIS Web and Docman 10.
- Excellent interpersonal skills and the ability to work effectively as part of a team.
- Strong organisational and time management skills, with excellent attention to detail.
- Ability to work independently, use initiative and remain self-motivated.
- Ability to prioritise tasks
- A flexible and adaptable approach to work, including covering colleagues when required.
- Need to be available from December 2026
Desirable
- Basic training in areas such as Fire Safety, Infection Control, Child and Adult Safeguarding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Museum Practice
Address
58 Great Russell Street
London
WC1B 3BA
United Kingdom
Employer's website
https://museumpractice.gpsurgery.net/ (Opens in a new tab)