About this role
Job summary
The Band 5 Development CHC Assessor is an entry-level practitioner role designed to build the skills, confidence, and knowledge needed to become a fully autonomous CHC Assessor. This role forms part of a deliberate "grow our own" approach, giving developing clinicians the structured support, supervision, and learning opportunities they need to progress within the Continuing Healthcare pathway.
Main duties of the job
Provide proactive administrative and operational support to help services and projects run smoothly. Coordinate tasks, maintain work plans, and support delivery to agreed timescales. Gather, analyse, and present data for service monitoring and improvement. Maintain accurate records and produce performance reports for senior colleagues, including analysis of complex or contentious information, data, and options. Support projects by planning activities, preparing documents, tracking progress, arranging meetings, taking minutes, and following up actions.
Support service improvement by identifying issues, gathering feedback, evaluating activities, and working with colleagues to improve practices. Use persuasive and motivational communication to complete tasks and provide feedback for continuous improvement. Deliver work in line with ICB policies, procedures, and statutory requirements, maintaining confidentiality and information security. Propose changes to working practices and policies within and beyond the immediate work area. Support resource management by raising purchase orders, tracking expenditure, maintaining inventories, and complying with financial procedures. Communicate effectively with colleagues, partners, and stakeholders, build supportive relationships, and promote a positive, inclusive team culture.
About us
We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people's differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles.
We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Job description
Job responsibilities
The job description and main role responsibilities can be found on the accompanying JD document.
In summary, the Senior Assistant (Band 5) provides vital operational and administrative support to the delivery of services and programmes within the Integrated Care Board (ICB). Working under the direction of an Officer, Manager, or Head of Service, the postholder ensures that work is delivered efficiently, accurately, and in line with organisational priorities.
The role combines strong organisational, communication, and analytical skills to support the smooth running of day-to-day operations and projects across the ICB.
The responsibilities include
- Operational Support and Delivery
- Data and Performance Monitoring
- Project and Programme Support
- Quality and Improvement
- Governance and Compliance
- Financial and Resource Administration
- Communication and Teamwork
Person Specification
Qualifications
Essential
- Evidence of continuous professional development, demonstrating commitment to maintaining up-to-date skills and knowledge.
- Relevant qualification or equivalent experience in health, social care, business administration, or a related field.
- Professional qualification appropriate to the role (e.g. degree level or equivalent experience).
Knowledge and Experience
Essential
- Experience in providing administrative and coordination support for projects, workstreams, or service delivery within a health or care setting.
- Understanding of NHS structures, Integrated Care Systems (ICS), and awareness of the principles of the NHS Long Term Plan.
- Experience of working collaboratively with colleagues and external partners to achieve shared objectives.
- Ability to manage competing priorities and deliver work to agreed timescales and standards.
- Familiarity with governance, compliance, and financial procedures in a public sector or healthcare environment.
Skills and Abilities
Essential
- Strong organisational skills with the ability to plan, prioritise, and manage multiple tasks effectively.
- Excellent communication and interpersonal skills, able to engage confidently with colleagues and stakeholders at all levels.
- Ability to collect, analyse, and interpret data to support decision-making and monitor performance.
- Competent in using digital tools and systems (e.g., MS Office, NHS platforms) to support reporting, coordination, and service improvement.
- Sound judgement and problem-solving skills, with the ability to escalate issues appropriately.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
NHS Central East ICB
Address
The Priory House
Monks Walk
Shefford
SG17 5TQ
United Kingdom
Employer's website
https://www.centraleast.icb.nhs.uk/ (Opens in a new tab)