About this role
Job summary
We are looking to recruit an enthusiastic, flexible, confident and committed full time, Band 2 Receptionist to join our busy Radiology Departments at the Northern Care Alliance. The post will be based at The Royal Oldham Hospital but we will require occasional cover working at Fairfield General Hospital and Rochdale Infirmary.
The position is permanent and is to work 24 hours a week.
The hours will vary between 08:00-20:00, Monday - Sunday and will include some weekend work with notice given.
There could also be a requirement on occasion to work at other sites with very short notice.
Additional enhancements for unsocial hours/weekend/Bank Holidays are payable.
You will be required to provide reception/clerical support within a very busy department, you must be hard working and flexible. As the first point of contact for patients visiting the department, you will be friendly and approachable, ensuring that a positive patient experience is provided from arrival.
Main duties of the job
- You will assist in providing an efficient, high quality receptionist/clerical support service to the Radiology Department, consisting of attending patients, dealing with referrals on the Computerised Radiology Information System (CRIS), and from GP's, and Out-Patient requesting various scans, dealing with telephone enquiries, scanning, filing, emailing and photocopying. Excellent communication, computer skills and a confident, pleasant approach when dealing with patients and the general public is essential. You must be able to work on your own and to tight deadlines.
- A working knowledge of Radiology and of the CRIS computer systems would be advantageous but not essential as full training will be given.
- Good keyboard skills are essential.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility.
The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.ukWe reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
Person Specification
Qualifications & Training
Essential
- Recognised educational standards, i.e. GCSE O Level Grade A-C or equivalent in English Language
Desirable
- ECDL
Knowledge, Skills & Experience
Essential
- Previous clerical experience.
- Previous experience of working within a team.
- Able to work unsupervised for short to medium periods of time.
- Awareness of Health and Safety in an office environment.
- Excellent knowledge of administrative and office procedures
- Excellent interpersonal and communication skills in order to deal with disciplines on the telephone using empathy and negotiating skills
- Good organisational skills and the ability to work under pressure
- To have a flexible approach to working patterns
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service
- Good attendance and the ability to be punctual at all times
- To maintain confidentiality at all times
Desirable
- NHS clerical experience
- Previous experience of working in a customer care environment
- Experience of dealing with any changes to the service in a positive way
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Royal Oldham Hospital
Rochdale Road
Oldham
Greater Manchester
OL1 2JH
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)