About this role
Job summary
Package Description: Fixed term contract At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Mousehold View Care Home in Norwich. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative
Main duties of the job
As a Receptionist at Avery Healthcare's Mousehold View Care Home in Norwich, you will be responsible for offering professional, high-quality customer service as the first point of contact within the home. Additional responsibilities include answering the telephone, responding to enquiries, redirecting calls, and recording messages. You will also handle reception-related administration tasks, maintain databases, and provide administrative assistance as required by the General Manager. Ensuring the general tidiness of the reception area and liaising with Housekeeping to maintain standards will be part of your duties. The role requires excellent communication skills, computer confidence, and a friendly attitude. Previous exposure to problem-solving and handling client complaints is a plus.
About us
At Avery Healthcare, we pride ourselves on being one of the UKs largest providers of luxury elderly care homes. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and staff alike. With the vision of "creating meaningful lives together," we offer exceptional care across a growing network of over 100 homes. We foster a supportive and inspiring environment where employees feel valued and empowered every day. Joining Avery means becoming part of a team that values respect, compassion, and a shared commitment to exceptional care.
Job description
Job responsibilities
Package Description
Fixed term contract
At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference.
ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.
Other responsibilitieswillinclude
- Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
- Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
- Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidatemust
- Have excellent communication skills both verbal and written.
- Be confident in using computers.
- Have a positive,friendly,and welcoming attitude.
- Havepreviousexposure to problem-solving and client complaints.
ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require
- ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Person Specification
Qualifications
Essential
- The ideal candidate must have excellent communication skills both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous exposure to problem-solving and handling client complaints is beneficial.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Avery Healthcare Group Ltd.
Address
Avery Healthcare
Norwich
NR7 8HE
United Kingdom
Employer's website
https://www.averyhealthcare.co.uk/ (Opens in a new tab)