About this role
Job Description
MUST BE 21
As an Exchange Annex Operator, you will play a key role in supporting daily operations by providing outstanding customer service while safely handling fuel sales, food service items, cash transactions, and merchandise. You will ensure customers receive a positive shopping experience while maintaining a safe, clean, and well-stocked facility. Working closely with vendors and team members, you will assist with inventory replenishment, merchandising, and operational readiness to support the needs of the military community.
So, what can you expect as an Exchange Annex Operator at the Exchange?
- Greet every customer with eye contact and a friendly, professional attitude
- Safely operate fuel pumps and support fuel sales in accordance with established procedures
- Process cash, credit, and other sales transactions accurately and efficiently
- Prepare, stock, and maintain food and beverage areas in compliance with food safety standards
- Receive, stock, and rotate merchandise to maintain product availability and freshness
- Work with vendors to receive deliveries and ensure products are properly stocked and displayed
- Maintain a clean, organized, and safe work environment both inside and outside the facility
- Monitor inventory levels and communicate replenishment needs to management
- Assist customers with product inquiries and provide exceptional customer service
- Follow all safety, security, fuel handling, and cash accountability procedures
We know you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development. Our people make us who we are, and we are committed to providing the tools, training, and opportunities you need to succeed. Joining the Exchange means becoming part of a team dedicated to serving those who serve.
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to accurately handle cash, sales transactions, and basic recordkeeping
- Able to think quickly and respond appropriately to customer needs
- Able to take initiative and work independently with minimal supervision
- Able to work safely around fuel and follow established operating procedures
- Able to communicate effectively with customers, vendors, and team members
Additional Qualifications/Requirements
- Must be at least 21 years of age
- Must be able to work around fuel and comply with all fuel handling and safety requirements
- Must be able to lift, carry, push, and pull merchandise and supplies; heavy lifting may be required
- Must possess a welcoming and helpful attitude toward customers and team members
- Excellent communication and customer service skills
- Basic computer and point-of-sale system skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays as required
- Previous convenience store, fuel station, food service, or retail experience preferred
Ability to work with cash, sales reporting, inventory, and vendor deliveries
Job Qualifications
Completion of high school or the equivalent. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties
Under direct supervision, follow all policies and procedures for the operation of a retail facility for assigned shift. Maintain store appearance and product presentation to company standards.
Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, assess their needs, suggest alternative options, and provide solution resolution. Keep their needs foremost and create a welcoming environment, actively engage, and build trust relationship with the customer to deliver a personalized shopping experience.
Operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Ensure all sales transactions are completed accurately. Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
Maintains program compliance in all aspects of recordkeeping, inventory, storage/display, and sales, including opening and closing of facility.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.