About this role
Opportunity Overview
Field Learning helps branch teams build the knowledge, skills, and confidence needed to successfully adopt new tools, processes, and ways of working. The Practice Desktop Team supports this mission by designing and delivering learning experiences, resources, and adoption strategies that help branch teams maximize the value of Practice Desktop capabilities, including Salesforce, AI-powered tools, and other branch technologies.
The Learning Performance Consultant serves as a strategic learning partner responsible for identifying performance needs and designing learning solutions that drive business outcomes. In this role, you will partner with field leaders, branch teams, and home office stakeholders to translate business priorities and technology enhancements into engaging learning experiences that support adoption, proficiency, and behavior change.
You will leverage learning and performance consulting practices, adult learning principles, and learner insights to develop and deliver high-impact learning journeys, resources, and performance support tools. Through facilitation, coaching, stakeholder partnership, and continuous improvement, you will help branch teams build capability and confidence while accelerating the successful adoption of new technologies and ways of working.
What You'll Do
- Establish trusted partnerships as a consultant to business leaders throughout the organization, employing diplomacy, objectivity, and learning sciences to create targeted learning interventions by translating business outcomes and strategy into performance outcomes, moments that matter applications, and learning objectives.
- Informally lead the strategy, design, and execution of learning and performance initiatives (including creation of high-performance learning journeys) as a member of a cross-functional team, facilitating a learner-centered creative design process, conducting learner research, co-creating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale.
- Apply learner experience research, insights, adult learning principles, processes, technology, techniques, and measures to recommend, implement, and support the creation and optimization of learning experiences to achieve business outcomes.
- Partner with insights and analysis teams across the firm to design research projects, test & learns, learning measurement plans, KPIs, and feedback loops to determine identify learning and performance opportunities, formulate and validate recommendations, monitor performance, evaluate impact, and predict future needs.
- Partner with internal stakeholders and established vendors to curate and incorporate appropriate resources into learning and performance initiatives.
- Serve as a mentor to design teammates at a variety of levels, using modeling, feedback, and coaching techniques within project work to ensure quality outcomes and support internal talent development.
- Stay current on research and practices in Learning & Development and related fields, experimenting with new applications and processes to optimize learning experiences, accelerate business outcomes, support the development of teammates, and build Enterprise Learning capabilities
Position Requirements
Required Qualifications
- Bachelor's degree required
- 5+ years of experience in corporate learning, learning and development, performance consulting, instructional design, organizational development, or a related field
- Experience leading the design and implementation of learning and performance initiatives from concept through delivery
- Experience facilitating Design Thinking workshops, learner discovery sessions, user research activities, or similar collaborative design processes
- Knowledge of learning sciences, instructional design, assessment methodologies, and adult learning principles
- Experience designing, developing, and implementing learning journeys, training programs, or performance support solutions
- Understanding of systems thinking, root cause analysis, and performance improvement methodologies
- Experience managing multiple projects and stakeholders within a matrixed environment
- Financial services industry experience
- Brinkerhoff Architect Certification required within six months of hire
Preferred Qualifications
- Master's degree in Education, Organizational Psychology, Human Capital Management, Learning & Development, or a related field
- Advanced expertise in learning sciences, instructional design, assessment, and modern learning methodologies
- Experience measuring learning effectiveness and linking learning solutions to business outcomes, performance metrics, or KPIs
- Experience conducting user experience research or learner research to inform learning strategies
- IBM Design Thinking Practitioner Badge or similar Design Thinking certification
- Experience leading cross-functional teams, programs, or enterprise learning initiatives
- Experience developing learning strategies in partnership with business stakeholders and subject matter experts
- Experience curating learning resources from internal and external sources
Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.
Company Description
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Awards and Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Salary Information
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account.
Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.