About this role
The Exam Operations Team sits within Student Administration in Education Services. They support the University's academic mission, providing expert operational support and advice to the University and Colleges on the delivery of examinations and reasonable adjustments for undergraduate and taught postgraduate courses. The team manages the administration of mitigating circumstances and examination allowances.
About the Role
The role holder will play a key role in supporting the University's transition to digital assessment and delivering a high-quality, inclusive and sustainable assessment experience.
The role holder will lead the engagement, training and adoption strategy for the digital assessment service, supporting the successful implementation and embedding across the Collegiate University.
Working with key stakeholders, the role holder will support the rollout of the digital assessment platform Inspera within Departments and Colleges and promote effective engagement with students.
The postholder will work alongside the Head of Digital Launch and Programme Manager to develop and deliver training resources, communications and engagement activities that support the transition to, and ongoing operation of, digital assessment services.
Operating across the University, the role involves collaboration with academic departments, Colleges, students, senior University committees and external partners. The role holder will provide expert advice on engagement and adoption, helping to ensure effective implementation, consistent practice and continuous service improvement.
We are seeking an individual who can demonstrate:
- Experience of designing and delivering communications and engagement activity to support organisational change, policy implementation or institution-wide programmes involving multiple stakeholder groups.
- Strong knowledge of communications and stakeholder engagement, including experience of advising senior stakeholders on messaging, timing, audience engagement and reputational considerations.
- Experience of designing, delivering and evaluating training, workshops or learning resources for diverse audiences.
- Excellent written and verbal communication skills, with experience of producing and quality-assuring high-impact content for varied audiences.
- The ability to develop practical engagement and communications strategies, establish evaluation measures, interpret audience insight and influence stakeholders through collaborative and matrix-working approaches.
- A degree-level qualification, or equivalent professional experience, in communications, stakeholder engagement, organisational change or a related discipline.
In return we offer you
- 41 days annual leave, including Bank Holidays.
- Access to a wide range of employee benefits.
- Membership of the Universities Superannuation Scheme (USS), a defined benefit pension scheme.
- A Personal and Professional development plan to support career growth.
A hybrid work model is possible at certain times, however, the role requires some days per week in the office. During peak examination times, the role holder may need to be in the office full-time which might also include some Saturday and Bank Holiday working.
Interviews will be held in person on Tuesday 23 or Wednesday 24 November 2026 in the Student Services Centre.
Further information is available via the link below.
- Further Particulars
When applying please upload your CV and a covering letter outlining how you meet the essential criteria set out in the Person Specification in the Further Particulars.
Applications are welcome from both external and internal candidates, including internal candidates who would like to apply for the role on the basis of a secondment.
Informal enquiries can be directed to [email protected]
To apply online for this vacancy and to view further information about the role, please click 'Apply' above.
If you have any queries regarding the application process, please contact [email protected]
The University actively supports equality, diversity & inclusion & encourages applications from all sections of society.