About this role
The Key Account Manager (KAM) is responsible for managing and expanding relationships with a strategic customer : L’Oréal. This role focuses on developing tailored scope strategies, driving sales growth, and ensuring high levels of customer satisfaction by delivering customized solutions.
Key Responsibilities
- Account Management Act as the primary point of contact for key accounts within the defined scope.
- Build and maintain strong, long-term relationships with customer decision-makers and internal stakeholders.
- Understand client needs deeply and deliver customized solutions to meet those needs.
- Sales & Strategy Develop and implement strategic account plans aimed at achieving revenue and profitability targets.
- Identify and capitalize on growth opportunities within existing accounts & scope, as well as pursue new business.
- Monitor market trends and competitor activities to inform and adjust sales strategies.
- Collaboration & Coordination Collaborate closely with internal teams including R&D, production, logistics, quality, and PLM to meet client expectations.
- Coordinate cross-functional efforts internally and externally to ensure timely delivery and quality assurance.
- Organize and facilitate meetings with customers, involving relevant stakeholders from both parties.
- Coordinate and follow up on project progress to ensure timely delivery and client satisfaction.
- Negotiation & Contracts Lead contract negotiations, pricing discussions, and the establishment of service agreements.
- Ensure all agreements comply with company policies and customer requirements.
- Reporting & Analysis Track and analyze account performance metrics regularly.
- Prepare reports detailing sales data, trends, and opportunities for improvement.
- Key Skills Summary: Strong relationship-building and customer management skills Strategic sales and negotiation expertise Excellent communication skills and interpersonal abilities Solid commercial awareness and understanding of market trends Ability to manage multiple contacts and projects simultaneously Cross-functional collaboration and teamwork Analytical problem-solving and data-driven decision-making Adaptability to changing environments and resilience under pressure Proficiency with CRM tools and Microsoft Office suite Customer-focused mindset High adaptability to changing environments and to different internal or external stakeholders.