About this role
Service Delivery Engineer – 1st Line IT Support Location: High Wycombe Career level: Entry level / early career Are you looking to build your career in IT support, desktop support or IT service delivery ? We’re looking for a Service Delivery Engineer to join Oxford Instruments and provide first-line IT support to colleagues across the business. This is a great opportunity for someone at the beginning of their IT career who enjoys solving problems, helping people and developing their technical skills in a global organisation. Working as part of our IT team, you’ll support colleagues with everyday technology issues across Microsoft Windows, Microsoft 365, laptops, desktops, mobile devices and workplace technology , while gaining experience across a broad IT environment.
What will you be doing?
- As a Service Delivery Engineer, you’ll be one of the first points of contact when colleagues need IT support.
- You’ll help diagnose and resolve technical issues, manage support tickets and make sure users receive a professional and helpful service.
Your responsibilities will include
- Providing first-line IT and desktop support to colleagues.
- Troubleshooting issues with Windows PCs, laptops, mobile devices and peripherals . Supporting Microsoft 365 applications , including Outlook, Teams, Word and Excel.
- Helping with user accounts, password resets, access requests and onboarding activities.
- Logging, managing and prioritising incidents and service requests.
- Owning support tickets through to resolution and escalating more complex issues when needed.
- Providing basic support for networking, printers, remote access and business applications.
- Keeping users updated while their support requests are being resolved.
- Creating and improving IT knowledge articles and self-service documentation.
- Working with wider infrastructure teams and suppliers.
- Getting involved in IT projects and continuous improvement activities as your experience develops.
What are we looking for?
- You don’t need to know everything on day one.
- We’re looking for someone with a genuine interest in technology, good problem-solving skills and, most importantly, a desire to provide a great experience for the people you support.
- You’ll ideally bring: Some previous experience in an IT service desk, helpdesk, desktop support or technical support environment.
- A good working knowledge of Microsoft Windows and Microsoft 365 . Strong customer service skills and a helpful, approachable communication style.
- The ability to troubleshoot problems logically and find practical solutions.
- Good written and verbal communication skills.
- The ability to work collaboratively as part of a global IT team.
Why this role?
This is an ideal opportunity if you’re in the early stages of your IT career and want to develop practical experience within a global organisation. You’ll gain exposure to a broad range of workplace technologies and work alongside experienced IT colleagues, infrastructure teams and suppliers, while contributing to projects, service improvements and the day-to-day technology experience of our employees. About Oxford Instruments At Oxford Instruments, our values shape how we work together: Inclusive, Innovative, Trusted and Purposeful . We’re looking for someone who shares that approach and wants to build their IT career while delivering a brilliant service to colleagues. If you’re looking for your next step in IT support and want a role where you can learn, develop and make a difference from day one, we’d love to hear from you. #LI-TM1