About this role
- Summary We are seeking a Patient Accounts Representative I for our Patient Business Services - Claims department.
- This position is vital to the claims department to keep within 5-day processing to prevent filing deadline issues.
- The standard and hybrid work hours are Monday - Friday, 8:00am - 5:00pm, however there is flexibility for an 8-hour shift between the hours of 6:00am and 6:00pm.
- Job Duties Follows up on error or rejected accounts and makes proper notations (updating insurance information, using correct activity codes) in the Epic system.
- Analyzes trends, issues, and proposes appropriate action & possible solutions.
- Independently identifies areas of concern regarding the various areas of the claims process.
- Analyzes trends and issues and proposes appropriate action to resolve.
- Consistently exceeds established performance standards.
- Masters each task to ensure complete understanding.
- Manually reviews each work queue and works errors to resolution to aid in understanding of future issues.
- Maintains each work queue to review each invoice date of creation.
- If over 10 days out, determines why invoice is still there.
- If there is an issue, obtains information to bring to resolution.
- Notifies supervisor of trends and issues/problems to determine if any update or change is needed in the system.
- Performs other job-related duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- No experience required.
Preferred Qualifications
- Patient Account or Coding certification.
- Work Authorization Requirement: This position is not eligible for visa sponsorship.
- Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
- Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.