About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Cluster Reservations Manager, you’re not just supervising daily reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
This role plays a key part in developing the Cluster Reservations team, optimizing revenue opportunities, managing reservation systems and processes and maintaining a strong collaboration with Revenue Management, Commercial, Finance and Front Office teams. The Netherlands Reservations cluster currently supports 6 hotels.
- Supervise daily reservations operations: Oversee the accurate and efficient handling of individual reservations to support guest satisfaction and hotel revenue goals
- Lead the reservations team: Provide day-to-day guidance and ensure high service standards through training, coaching, and quality checks
- Prepare key reports: Support the generation of daily and weekly reports
- Monitor data integrity: Ensure accuracy in reservation systems, rooming lists, and special rate plans
- Provide reservations support: Process reservation inquiries and updates, providing exceptional service to both guests and team members
- Revenue support: support the management of room inventory, airline crew allocations, booking quality and distribution channel performance
- Finance compliance: Oversee reservation-related financial processes, including payment collection, approvals, commissions, invoicing an credit procedures
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- Minimum 3-5 years of experience within Reservations, Revenue Management, GC&E or Front Office including at least 1 year in a supervisory position
- Strong understanding of hotel reservations, inventory management and revenue optimization principles
- Good organizational skills with the ability to prioritize and manage multiple tasks simultaneously
- Attention to detail and commitment to accuracy