About this role
We are looking for an Assistant Manager – Cash Application with 6–9 years of experience in Accounts Receivable/O2C operations. The role will be responsible for overseeing end-to-end cash application activities, including ACH, wire, check and lockbox payments, account reconciliations, unapplied/unidentified cash, payment exceptions, and month-end activities.
The candidate should have strong Cash Application/AR process knowledge, hands-on SAP experience, people management capability, and experience managing SLAs/KPIs, escalations, controls, and stakeholder expectations. Strong analytical, Excel, and communication skills are required. Exposure to automated cash application, RPA, process transformation, and continuous improvement will be an added advantage.
- Manage day-to-day Cash Application operations and ensure timely and accurate processing.
- Monitor SLAs, KPIs, productivity, quality, and operational performance.
- Review and drive resolution of unapplied/unidentified cash, payment exceptions, and reconciliation issues.
- Oversee bank, customer account, and month-end reconciliations.
- Manage, coach, and support team members to achieve performance targets.
- Handle operational escalations and coordinate with Collections, Billing, Credit, Treasury, and other stakeholders.
- Conduct root-cause analysis for recurring issues and implement corrective actions.
- Ensure adherence to process controls, SOPs, and compliance requirements.
- Prepare and review operational reports, dashboards, and management updates.
- Identify and drive process improvement, standardization, automation, and productivity initiatives.
- Support transitions, process migrations, and new scope onboarding as required.
- Bachelor’s degree in Commerce, Finance, Accounting
- 6–9 years of experience in Cash Application, Accounts Receivable, or O2C/I2C operations.
- Strong knowledge of end-to-end Cash Application and AR processes.
- Hands-on experience with SAP, along with good Excel and analytical skills.
- Experience in team handling and operational performance management.
- Good understanding of SLA/KPI management, reconciliations, controls, and month-end activities.
- Strong problem-solving, stakeholder management, and communication skills.
- Exposure to lockbox and automated cash application solutions is preferred.
- Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives will be an added advantage.