About this role
The Clinic Workflow Technician coordinates patient care appointments, manages quality-related workflows in EPIC, and serves as a subject matter expert and preceptor for Clinical Care Partners. This role assists Quality Managers in auditing and education, participates in workflow development and special projects, and operates with a high level of autonomy under supervision, with occasional travel required.
Job Function
- Precepting CCPs in all Markets
- Shoulder to shoulder and virtual workflow education support for new hire CCPs
- Focused re-education support based on feedback from Quality Managers and workflow auditing results.
- Integral participant in assuring consistency across markets for precepting workflows
- Assist Quality Managers in Workflow Audits & Reporting
- Assist Quality Manager with workflow audits of CCP team (PVP, TCM, Gap Reporting)
- Provide reporting support for TCMs and gap reporting.
- Care coordination and calling patients for appointments or follow-ups.
- Assist in Workflow Development
- Participation in work groups for workflow development
- Provide insight into day-to-day use of EPIC and assist in evaluation of improvement opportunities related to efficiencies.
- Special Projects
- Perform workflows that support one off and special projects that support Quality Contract Thresholds
Experience - MA who graduated accredited MA program & has 3 years MA exp plus 3 years CCP exp, or an MA who did not graduate accredited MA program & has 5 years MA exp plus 3 years CCP exp, or an LPN who graduated accredited LPN program & has 2 years LPN exp plus 3 years CCP exp
Education - Graduate of an accredited medical assistant program, or 2 years additional medical assistant experience in lieu of education. Or graduate of an accredited LPN program, BLS certification required. Education related to reporting and payer portal use will be provided by department within 90 days of hire. Education related to process improvement methodologies and workflow efficiency will be provided by organization within 6 months of hire.
Special Skills - Demonstrate leadership skills including effective communication - both written and verbal. Strong computer skills including Word, Excel, EPIC, and use of Microsoft Teams.
License & Cert - BLS certification required.