About this role
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
- Support the Product Owner in articulating the objectives, expected results, business case, benefits and intended value of PPD digital change initiatives.
- Translate the business solution vision into clear process designs, user journeys, functional requirements and implementation priorities.
- Maintain a structured, prioritised and benefit-driven backlog of business requirements, user stories, specifications and change requests.
- Support the definition, validation and approval of acceptance criteria for releases, enhancements and key system functionalities.
- Help ensure that digital solutions meet the needs of all relevant user groups and remain aligned with applicable procurement policies, operational processes, data requirements and reporting needs.
- Facilitate effective communication, issue resolution and decision-making across PPD business teams, IT, the Transformation team, the Data Management Team, developers and other Bank stakeholders.
- Proven experience in business analysis, product ownership support, digital transformation, IT-enabled process change or delivery of enterprise digital systems.
- Demonstrated ability to translate business objectives into requirements, user stories, specifications, acceptance criteria and release-ready documentation.
- Strong understanding of product backlog management, prioritisation methods, agile or hybrid delivery approaches, user acceptance testing and release governance.
- Experience in process analysis, stakeholder engagement, facilitation of workshops and resolution of cross-functional business issues.
- Ability to work effectively with business teams, IT teams, the Transformation team, the Data Management Team, developers, other Bank stakeholders and senior stakeholders in a complex institutional environment.
- Excellent drafting, analytical, communication and presentation skills in English.
- High level of accuracy, attention to detail, discretion, tact and diplomacy.
- Knowledge of e-procurement, public sector procurement, MDB operations, data management or compliance-oriented digital systems would be an advantage