About this role
Responsibilities
- Responsible for all sales activities in store within Hermès standards of image and services worldwide
- Including identifying customers’ needs, developing client relationships, sales, and delivering post-sales services
- Achieving sales target and maintain high level of customer service, product knowledge and operational procedures
- Build and maintain long-term relationship with customers by providing excellent customer experience
- Proactively receive and recruit walk-in customer, maintain KPI customers
- Assist with inventory and special projects as needed
- Be part of a collaborative and inclusive team
- Other duties as assigned
Requirements
- Minimum 3 years relevant retail management or operations experience in luxury brands or in similar capacity
- Strong motivation in becoming a Hermès Ambassador and providing excellent customer service
- Strong commitment towards teamwork
- Energetic, passionate and positive working attitude
- Excellent in presentation, interpersonal and communication skills
- Good command of Mandarin, English is a plus