About this role
EDUCATION AND/OR EXPERIENCE
Bachelor's degree in Computer Science, Information Technology, Business Administration, Organizational Development or a related field is required. Four (4) to five (5) years of progressively responsible experience supporting organizational change management, technology adoption, business process improvement, digital transformation, or enterprise technology initiatives are required. Experience developing change strategies, communication plans, stakeholder engagement activities, and end-user training programs is required. Experience supporting enterprise technology implementations (e.g., ERP, CRM, cloud-based platforms) within a large, complex, or public-sector organization is preferred. In lieu of a degree, directly related experience may be substituted on a year-for-year basis.
INTERVIEW SELECTION PROCESS
The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.
SUMMARY
Responsible for supporting the successful implementation, adoption, and sustainment of technology initiatives across the Authority. Develops and implements change management strategies that promote user adoption, minimize resistance to change, and enable employees to effectively transition to new technologies, systems, and business processes. Collaborates with technology teams, business stakeholders, and end users to assess organizational impacts, deliver communication and training initiatives, and support organizational objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads and supports change management activities for technology initiatives, including system implementations, upgrades, enhancements, and process improvements.
- Develops and implements change management strategies, adoption plans, and frameworks to support organizational transformation.
- Partners with Information Technology teams, project teams, and business stakeholders to align change activities with project objectives and organizational goals.
- Develops and delivers communication plans, training programs, user guides, job aids, and learning resources to support technology adoption and proficiency.
- Serves as a liaison between technical teams and end users by translating technical concepts into clear, user-friendly communications.
- Conducts change impact assessments, readiness assessments, and stakeholder engagement activities to evaluate organizational impacts and support successful adoption.
- Monitors adoption metrics, user feedback, and engagement data to evaluate effectiveness and recommend improvements.
- Supports leadership through coaching, reinforcement strategies, and change sustainment activities.
- Performs other related duties as assigned, including Transit Ambassador assignments.
COMPUTER SKILLS
Proficient in Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, PowerPoint, and Excel, with experience using Excel for data analysis, PivotTables, formulas, and reporting. Experience using Microsoft Power BI to create dashboards and data visualizations. Working knowledge of Microsoft Forms, Qualtrics, SurveyMonkey, Learning Management Systems (LMS), and project management and collaboration tools. Ability to develop communications, training materials, reports, and analyze technology adoption metrics.
CERTIFICATES, LICENSES, REGISTRATIONS
Prosci Change Management Certification, Certified Change Management Professional (CCMP), Project Management Professional (PMP), or other related certification preferred.
OTHER KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of organizational change management principles, technology adoption strategies, business process improvement, organizational development concepts, and enterprise technology implementations. Skill in developing change management plans, engaging stakeholders, creating communications and training materials, facilitating meetings, analyzing adoption metrics, and translating data into actionable recommendations. Ability to lead change initiatives, build cross-functional relationships, influence without direct authority, manage competing priorities, and communicate effectively with leadership, technical teams, and end users.
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary Grade -18
Classification - Non-Represented
Number of Openings - 1
Salary Range -$60,552 - $90,826