About this role
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.
Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
We keep on growing. Grow with us!
At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Munich Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
Customer Service Assistant (f/m/d)
English- and French-speaking
What to expect
The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.
- Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
- Processes customer orders, quotes and other information by entering into company systems.
- Researches and expedites customer requests.
- Supports the local Customer Service team, and provides support for other teams when needed.
What we are looking for
- Initial experience in customer service or support is advantageous.
- Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
- Very good English and French language skills, written and verbal; additional languages a plus.
- Profound MS Office skills, experience with an ERP system would be helpful.
- Ability to work under deadlines and interact with people at all levels.
What we offer
A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:
- 30 days of annual leave, additional vacation pay and paid special leave days
- Good work-life balance with hybrid working options and flexible working hours
- Attractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans
- Over 60% discount on the Deutschlandticket (job ticket) and free parking
- Subsidized fitness membership at “EGYM Wellpass”
- A wide range of training opportunities through our Mouser University
- Various health offers and events, as well as an ergonomic workplace
- Access to exclusive discounts through our Corporate Benefits Portal
Our office is located at the following address:
Mouser Electronics
Georg-Brauchle-Ring 53
80992 Munich
Germany
The salary range for this position is EUR 39,000 - EUR 43,000.