Manage end-to-end ocean export operations from shipment booking through documentation, customs clearance, vessel departure, and final pre-alert.
Oversee execution of FCL and LCL export shipments in accordance with customer requirements and agreed SOPs.
Ensure timely booking of shipments with shipping lines/NVOCCs based on customer requirements, routing, transit time, equipment availability, and commercial commitments.
Monitor shipment milestones including booking confirmation, container planning, empty pickup, stuffing, customs clearance, gate-in, documentation, vessel departure, and pre-alert.
Ensure adherence to vessel cut-offs, SI cut-offs, VGM deadlines, port/CFS timelines, and other operational milestones.
Monitor vessel schedules, rollovers, blank sailings, port congestion, equipment shortages, and other operational disruptions.
Proactively identify operational risks and take corrective actions to minimize shipment delays and service failures.
Ensure timely and accurate updating of shipment status in the operating system.
Ensure execution of shipments in line with customer-specific SOPs and service requirements.

Ensure timely and accurate preparation and processing of shipping documentation including Shipping Instructions, Bill of Lading, VGM, invoices, packing lists, certificates, and other required documents.
Ensure accuracy of HBL/MBL details and coordinate with shipping lines, agents, and customers for documentation amendments.
Ensure compliance with applicable customs, port, shipping line, regulatory, and company requirements.
Coordinate with Customs Brokers/CHA teams for timely customs clearance and resolution of documentation issues.
Ensure adherence to export regulations, internal controls, and operational SOPs.
Monitor documentation discrepancies and implement corrective actions to prevent recurrence.
Maintain proper operational records and documentation for audit and compliance requirements.

Manage relationships and operational coordination with shipping lines, NVOCCs, CFSs, ICDs, transporters, customs brokers, and other service providers.
Coordinate with shipping lines for bookings, equipment availability, container release, gate-in, documentation, vessel schedules, and sailing confirmation.
Monitor shipping line and vendor performance against agreed service levels.
Escalate and resolve issues related to equipment shortages, booking failures, rollovers, vessel delays, documentation, and cargo movement.
Provide inputs to Procurement/Pricing teams regarding carrier performance, service issues, capacity constraints, and vendor requirements.
Support evaluation of vendors and service providers based on cost, service quality, reliability, and operational performance.

Ensure timely communication of shipment status, operational milestones, delays, and exceptions to customers and internal stakeholders.
Work closely with Sales and Customer Service teams to ensure customer requirements and commitments are effectively delivered.
Handle operational escalations and ensure timely resolution of customer complaints.
Participate in customer meetings and operational reviews as required.
Develop strong relationships with key customers and understand their operational requirements and expectations.
Ensure customer-specific SOPs are implemented and periodically reviewed.
Drive proactive communication to minimize customer escalations and improve overall service experience.

Monitor shipment progress from booking to vessel departure and ensure all critical milestones are achieved within timelines.
Track vessel delays, rollovers, port congestion, equipment shortages, customs issues, and documentation exceptions.
Develop and implement contingency plans for delayed or disrupted shipments.
Coordinate with relevant stakeholders to resolve operational issues and minimize impact on customers.
Maintain an exception management process and ensure timely closure of all operational issues.
Analyze recurring shipment exceptions and implement corrective and preventive actions.

Monitor operational costs related to transportation, CFS, documentation, detention/demurrage, customs, and other shipment-related activities.
Identify opportunities to reduce avoidable operational costs and improve process efficiency.
Monitor detention/demurrage exposure and ensure timely action to minimize financial impact.
Coordinate with Finance for accurate vendor billing and resolution of invoice discrepancies.
Ensure operational activities are performed within approved commercial and process guidelines.
Drive process improvements to reduce manual intervention, errors, delays, and operational costs.

Assistant Manager - Ocean Export Operations - Freight Forwarding @ DP World

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