About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description
- Requires broad technical expertise and company/industry knowledge.
- Accountable for program management functions.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Accountable for team performance and results.
- Manages professional employees and/or supervisors.
- Adapts plans and priorities based on resource and operational challenges.
- Acts based on policies, procedures.
- Receives guidance from managers.
- Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has growing knowledge of other disciplines.
Business Expertise
- Translates strategy and priorities into work product.
Impact
- Positively impacts the level of service.
- Impacts the team’s ability to meet quality, volume, and timeline targets.
- Guides based on policies, resource requirements, budgets, and business plans.
Leadership
- Builds team engagement to meet service and operational challenges.
- Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
- Resolves technical, operational, and organizational problems.
- May take part in solving problems across a matrix.
Interpersonal Skills
- Guides and influences internal and external customers, or agencies.
Responsibility Statements
- Manages a group of support analysts focused on data analysis, reporting, and project management
- Provides day-to-day team direction and manages workload across team members.
- Assess team member skills and experiences to determine training and development.
- Ensure key HR initiatives and HR processes are deployed effectively by providing support and strategic inputs.
- Resolves questions or concerns, working to establish credibility and trust with leadership and navigating challenging situations.
- Coordinates HR actions, tracks changes in the organization, and supports communications/change management activities.
- Supports deployment and delivery to ensure employee actions are processed on time.
- Identifies opportunities for greater efficiencies.
- Designs and implements process improvements.
- Proven business analysis and problem-solving ability.
- Ability to present data and create storylines in the context of business priorities through tools like Excel, PowerPoint, and Tableau.
- Performs other duties as assigned.
- Complies with all policies, procedures, and standards.