About this role
PRN part-time position | Any day of the week/weekend including holidays | Start range $15.50-$17.50
Weekly earned wage access is an option for this position
Job Purpose or Objective(s): The Switchboard Operator streamlines communications and provides exceptional customer service to all patients, employees, and customers of Choctaw Nation Health Care. You will report to the Manager.
Primary Tasks
- Answer and screen all calls promptly and professionally; transfer to proper department, take detailed messages and distribute using several electronic systems.
- Review RPMS for existing patient charts and ensure patient information is correct; establish temporary charts for new patients.
- Access patient charts in the EHR to answer questions and assist with medication refills, lab orders, consults, messages, and other accessible information.
- Complete pre-registration, reminder calls, and rescheduling appointments for assigned providers.
- Monitor requests on the MyCNHSA app and schedules appointments or forward requests for further information.
- Assist patients and guests with questions pertaining to, hours of operation, directions to the clinic, walk-in hours, and services offered.
- Announce emergency codes on overhead page system.
- Ensure patient’s right to privacy and confidentiality are maintained in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.
- Other responsibilities as may be assigned.
Required Education, Skills, and Experience
- Computer knowledge with typing accuracy at 35wpm
- Knowledge of HIPAA
- Answer and screen all calls promptly and professionally; transfer to proper department, take detailed messages and distribute using several electronic systems.
- Review RPMS for existing patient charts and ensure patient information is correct; establish temporary charts for new patients.
- Access patient charts in the EHR to answer questions and assist with medication refills, lab orders, consults, messages, and other accessible information.
- Complete pre-registration, reminder calls, and rescheduling appointments for assigned providers.
- Monitor requests on the MyCNHSA app and schedules appointments or forward requests for further information.
- Assist patients and guests with questions pertaining to, hours of operation, directions to the clinic, walk-in hours, and services offered.
- Announce emergency codes on overhead page system.
- Ensure patient’s right to privacy and confidentiality are maintained in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.
- Other responsibilities as may be assigned.
- Knowledge of HIPAA