About this role
Job Requirements
Key Responsibilities
- Administer and manage the Cornerstone On Demand (CSOD) LMS, including course creation, learning assignments, curricula, certifications, user access management, and platform maintenance.
- Handle, troubleshoot, and resolve LMS-related support tickets within defined SLAs, ensuring a seamless learner and administrator experience.
- Monitor learning activities, track completion data, generate reports and dashboards, and provide actionable insights to stakeholders.
- Maintain training records, learning transcripts, certifications, and system data integrity to ensure accuracy and compliance.
- Support content deployment, communication campaigns, and the creation/editing of learning and training videos as required.
- Collaborate with Learning & Development teams to support operational activities, process improvements, documentation, and system enhancements.
- Conduct LMS testing, user acceptance validation, and troubleshooting for new features, configurations, and platform updates.
- Ensure effective learner engagement by supporting training launches, learning communications, and certification management across the organization.
Preferred Requirement: Strong hands-on experience with CSOD (Cornerstone OnDemand) is essential. CSOD certification will be considered a significant added advantage.
Work Experience
CSOD (Cornerstone On Demand) LMS Expertise – Hands-on experience in LMS administration, including course creation and deployment, learning assignments, curricula, certifications, user management, transcripts, and reporting. CSOD certification is an added advantage.
LMS Administration & Configuration – Strong ability to manage learning platforms, maintain user access, configure learning structures, troubleshoot issues, and support system enhancements.
Technical Support & Issue Resolution – Experience in managing LMS support tickets, identifying root causes, resolving learner and administrator issues, and meeting defined SLA requirements.
Learning Data Management & Reporting – Proficiency in Microsoft Excel and reporting tools, with experience in tracking learning metrics, generating dashboards, analyzing training data, and providing stakeholder insights.
Training Records & Compliance Management – Ability to maintain accurate training records, certifications, learning transcripts, and ensure data integrity across learning systems.
Video Creation & Editing – Experience creating and editing learning, training, or communication videos using tools such as Adobe Premiere Pro, Articulate 360 or similar platforms.
Communication & Stakeholder Management – Strong verbal and written communication skills with the ability to collaborate effectively with learners, SMEs, HR, IT teams, vendors, and L&D stakeholders.
Process Improvement & Documentation – Experience supporting L&D operations, creating SOPs and user guides, improving learning processes, and contributing to continuous improvement initiatives.
Experience – 2 to 5 years of experience in LMS Administration, Learning Operations, Learning Technologies, or a related Learning & Development support role, with strong preference for candidates having CSOD administration experience.