About this role
Independently execute frontline test and equipment support to detect, contain, troubleshoot, repair, and verify simple-to-moderate equipment issues while maintaining safety, quality, equipment availability, and disciplined escalation to B3 or Engineering.
- Execute equipment setup, operation, inspection, preventive maintenance, calibration support, and frontline technical response in accordance with approved standards.
- Detect and contain equipment alarms, failures, test abnormalities, and out-of-specification conditions using defined OCAP and escalation criteria.
- Troubleshoot and resolve simple-to-moderate mechanical, electrical, test, or equipment issues using instrumentation, manuals, data, and established methods.
- Verify equipment recovery, test performance, and safe operating condition following repair, adjustment, maintenance, or containment.
- Perform and document PM, calibration support, equipment checks, repairs, spare-parts replacement, and maintenance history.
- Support equipment qualification, buy-off, engineering trials, installations, and controlled changes under Engineering direction.
- Collect and review downtime, failure, alarm, and maintenance data to support RCA, reliability, OEE, MTBF, and improvement activities.
- Execute approved corrective actions and support updates to OCAP, troubleshooting guides, PM standards, and technical documentation.
- Use equipment-health dashboards, automated workflows, digital knowledge systems, and approved AI-assisted troubleshooting resources.
- Escalate recurring, complex, systemic, or specification-changing issues to B3/P2 with clear evidence and troubleshooting history.
Qualifications
Technical/Vocational diploma or Associate degree in Electronics, Electrical, Mechanical, Mechatronics, Industrial Technology, Computer Technology, or a related technical discipline. Relevant equipment or technical certifications are preferred.
Experience
- Typically 1–3 years of relevant test, equipment, maintenance, automation, or manufacturing technical-support experience.
- Demonstrated ability to independently resolve routine and simple-to-moderate equipment issues.
Core and Leadership
- Strong safety, quality, compliance, and standards discipline
- Independent execution within defined procedures
- Structured troubleshooting and fact-based problem solving
- Ownership from containment through verification
- Effective shift communication and technical handover
- Team collaboration and basic coaching of less-experienced technicians
- Continuous-improvement and recurrence-prevention mindset
- Working knowledge of digital workflows and approved AI tools
Functional
- Detect
- Contain
- Troubleshoot
- Verify
- Escalate by Complexity
- Prevent Recurrence
- Frontline equipment recovery and technical execution
- PM/calibration compliance and maintenance documentation
- Basic RCA/7QC and corrective-action support
- Equipment availability, downtime, OEE/MTBF awareness
- Lean/CI and reliability improvement support
Technical
- Mechanical/electrical fundamentals - Proficient
- Equipment setup/operation - Proficient
- PM methodology/execution - Proficient
- Calibration/metrology - Working Knowledge
- Test/RF/instrumentation - Working Knowledge, where applicable
- Troubleshooting/repair - Proficient
- Equipment qualification/buy-off - Working Knowledge
- Equipment FMEA/standards/OCAP - Working Knowledge
- Reliability/OEE/MTBF - Awareness/Working Knowledge
- Equipment health analytics and AI-assisted troubleshooting - Working Knowledge
Mechanical/electrical fundamentals; equipment setup; PM; calibration; troubleshooting/repair; equipment qualification; basic reliability/OEE/MTBF awareness.